Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Flexible part-time work schedules
Pay on Demand
paid vacation and sick time off
interactive training and mentorship
Pet insurance
Job stability
Achievable growth and promotion opportunities
employee discount
FREE cookies with every shift

Job Description

Insomnia Cookies is a dynamic and rapidly growing bakery and delivery company that has built a dedicated fan base for its warm, delicious cookies available for delivery all day and late into the night. Founded over 20 years ago in a college dorm room by Seth Berkowitz, Insomnia Cookies has evolved from a small startup into a global brand with more than 300 stores worldwide. Headquartered in Philadelphia, Pennsylvania, the company is known for its innovative bakery plus delivery concept that caters to cookie enthusiasts who crave high-quality, freshly baked treats at any time of day or night. Insomnia Cookies offers an experiential and "sweet-easy" flagship concept that highlights its commitment to exceptional customer service and delicious products. The company's rapid expansion also includes a thriving nationwide shipping and gifting program, making it a leader in the cookie delivery market.

The Cookie Crew member role at the Insomnia Cookies store located at 632 E. 13th Avenue, Eugene, OR 97401, offers an exciting part-time opportunity for individuals passionate about delivering exceptional customer experiences while baking some of the best cookies around. As a critical part of the front-line team, you will be responsible for providing outstanding service to guests by greeting them promptly, taking accurate orders, and ensuring each customer's visit is warm and welcoming. This role blends customer interaction with hands-on baking responsibilities, allowing you to create delicious warm cookies and ice cream scoops that keep customers coming back. Working at Insomnia Cookies means joining a fun, energetic environment where teamwork and positivity are highly valued.

This position offers flexible part-time schedules to accommodate various availability needs, making it ideal for students, individuals seeking supplementary income, or anyone looking to work in a lively food-service environment. Employees receive pay on demand, allowing you to access your earned wages at the end of each day rather than waiting until the end of the week. This innovative pay structure demonstrates the company's commitment to supporting its staff. Additional perks include paid vacation and sick leave, interactive training, and mentorship to help you grow your skills and advance within the growing company. Employees also have access to pet insurance, an employee discount, free cookies with every shift, and job stability with room for promotion.

Working as part of the Cookie Crew, you'll manage tasks such as accurately handling cash payments, ensuring prompt order packaging and delivery, as well as maintaining sanitary and clean bakery conditions. The company values ambition, great communication skills, and a personable, genuine attitude. Prior experience in customer service is preferred but not required, and new team members must be at least 18 years old, legally eligible to work in the United States, and able to work nights, weekends, and holidays.

Overall, this role offers a unique blend of customer service and culinary skills in a fast-paced, enjoyable environment, perfect for those who love a fun, team-oriented atmosphere and have a passion for cookies. Joining Insomnia Cookies means becoming part of a respected and innovative company that truly imagines what's possible in the cookie industry.

Job Requirements

  • Must be 18 years or older to be employed
  • must be able to work nights, weekends and holidays
  • legally eligible to work in the United States

Job Qualifications

  • Prior experience in a customer service focused role preferred
  • personable, genuine, outgoing demeanor
  • ambitious nature
  • great communication and organizational skills
  • must be 18 years or older to be employed
  • must be legally eligible to work in the United States

Job Duties

  • Promptly greet guests entering the store and take their orders according to procedure
  • help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
  • give each customer a warm experience with a smile in person and over the phone
  • bake our delicious cookies to perfection and a scoop of ice cream
  • ensure fast, warm, and correct delivery orders are packaged and sent out
  • handle cash and payments accurately and have no shortages or overages
  • cleaning, sanitizing, and maintaining the bakery

Job Criteria

Experience

Entry Level (1-2 years)


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