Cookie Crew

Insomnia Cookies began as a dream in a college dorm room, founded by Seth Berkowitz. Over the past 20 years, it has transformed from a simple idea into a beloved cookie delivery brand with over 300 stores worldwide. Known for its innovative bakery and delivery concept, Insomnia Cookies has cultivated a passionate community of cookie lovers who crave warm, delicious cookies delivered all day and late into the night. Headquartered in Philadelphia, Pennsylvania, the company has expanded its footprint globally and continues to grow rapidly with a dynamic nationwide shipping and gifting portfolio. It has established itself as a cult brand distinguished by its experiential, "sweet-easy" concept flagship store in Philadelphia while consistently delivering fresh, handmade cookies.

Join the Cookie Crew at our San Francisco store located at 362 Kearny St, San Francisco CA 94108, where you will become the ultimate Insomniac. This position offers part-time employment with a competitive starting wage of $20.00 per hour. As a Cookie Crew member, you will be the face of the store, interacting warmly with guests and providing an exceptional customer service experience. Your role also includes baking our warm, delicious cookies and preparing ice cream, ensuring that every product meets high standards of quality and freshness. Flexibility is built into the work schedules, allowing team members to balance their hours while working in a vibrant, fun, and supportive environment.

The role involves multitasking between front-of-house customer interaction duties and back-of-house baking responsibilities. You will greet guests promptly, accurately take and clarify their orders, and deliver the famous Insomnia Cookies experience both in-person and over the phone. Beyond the customer service aspect, responsibilities include handling cash and payments with precision, packaging orders for fast and warm delivery, and maintaining cleanliness and sanitation of the bakery. The role requires physical stamina, including the ability to lift up to 40-pound boxes and to work an evening schedule that includes nights, weekends, and holidays.

Insomnia Cookies deeply values its crew members, offering a comprehensive benefits package that includes paid vacation and sick time, pet insurance for furry family members, and pay-on-demand options so you get paid daily rather than waiting a week. New employees receive interactive training and ongoing mentorship to help grow their skills and career opportunities. The company fosters an exciting team atmosphere in which employee growth and promotion are encouraged, recognizing the Cookie Crew as an essential part of the company’s rapidly expanding success. Employees also benefit from a generous discount and the joy of free cookies with every shift.

This role is perfect for individuals who are personable, outgoing, and passionate about delivering outstanding customer service. The Cookie Crew position demands strong communication, organizational skills, and basic math abilities. While experience in customer-facing roles is preferred, the company prioritizes a genuine, friendly attitude and a dedication to exceed guest expectations. Prospective crew members need to be at least 18 years old, legally eligible to work in the United States, and ready to embrace a fast-paced environment with a flexible schedule.