
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.75 - $15.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Pay on Demand
Flexible part-time work schedules
Paid vacation
Paid Sick Time Off
Interactive training
mentorship
Pet insurance
Job stability
Achievable growth/promotions
employee discount
FREE cookies with every shift
Job Description
Insomnia Cookies is a rapidly growing bakery and delivery brand founded over 20 years ago by Seth Berkowitz in a college dorm room. Originally started to satisfy late-night cookie cravings, the company has since evolved into a beloved cult brand with over 300 stores globally. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies has built its reputation on delivering warm and delicious cookies all day and late into the night, combined with an innovative bakery plus delivery concept that satisfies customers wherever and whenever they crave a sweet treat. The brand is known not only for its high-quality cookies but also for an experiential "sweet-easy" retail environment, a nationwide shipping and gifting portfolio, and a commitment to revolutionizing the cookie game by imagining what is possible.
The Newark store located at 70 East Main Street, Newark, DE 19711, invites enthusiastic individuals to become part of the Cookie Crew. As a vital member of this team, the role extends far beyond basic customer service. The Cookie Crew member is the ultimate Insomniac, serving as the primary face of the store and engaging warmly with every guest who walks through the door or calls in. This is a part-time position that offers flexible scheduling to accommodate different lifestyles and commitments, making it perfect for students, part-time workers, or anyone who enjoys working in a fun and dynamic environment.
In this role, the Cookie Crew member is responsible for baking the signature warm and delicious cookies with precision and care, ensuring every treat reaching the customer is fresh and delightful. The position is hands-on and versatile, requiring team players who enjoy blending baking expertise with stellar customer interaction. Taking accurate orders, helping customers understand the menu, and packaging delivery orders correctly and quickly are integral parts of the daily duties. With a focus on creating positive and memorable customer experiences, Cookie Crew members do much more than serve cookies; they represent the Insomnia Cookies brand and contribute directly to its growing success.
Employees enjoy numerous perks such as pay on demand, allowing them to access earned wages daily rather than waiting for a weekly paycheck. Paid vacation and sick time off provide work-life balance, while the opportunity for mentorship and interactive training supports personal and professional development. The company promotes job stability within a reputable and expanding organization and provides employee benefits that include pet insurance and discounts, along with free cookies during every shift. The work environment emphasizes growth and teamwork, making it an exciting and fulfilling place to work. This position requires availability for nights, weekends, and holidays, underscoring Insomnia Cookies' commitment to fulfilling customer cravings whenever they arise. Joining the Cookie Crew offers a unique chance to be part of a thriving national brand dedicated to quality, community, and innovation.
The Newark store located at 70 East Main Street, Newark, DE 19711, invites enthusiastic individuals to become part of the Cookie Crew. As a vital member of this team, the role extends far beyond basic customer service. The Cookie Crew member is the ultimate Insomniac, serving as the primary face of the store and engaging warmly with every guest who walks through the door or calls in. This is a part-time position that offers flexible scheduling to accommodate different lifestyles and commitments, making it perfect for students, part-time workers, or anyone who enjoys working in a fun and dynamic environment.
In this role, the Cookie Crew member is responsible for baking the signature warm and delicious cookies with precision and care, ensuring every treat reaching the customer is fresh and delightful. The position is hands-on and versatile, requiring team players who enjoy blending baking expertise with stellar customer interaction. Taking accurate orders, helping customers understand the menu, and packaging delivery orders correctly and quickly are integral parts of the daily duties. With a focus on creating positive and memorable customer experiences, Cookie Crew members do much more than serve cookies; they represent the Insomnia Cookies brand and contribute directly to its growing success.
Employees enjoy numerous perks such as pay on demand, allowing them to access earned wages daily rather than waiting for a weekly paycheck. Paid vacation and sick time off provide work-life balance, while the opportunity for mentorship and interactive training supports personal and professional development. The company promotes job stability within a reputable and expanding organization and provides employee benefits that include pet insurance and discounts, along with free cookies during every shift. The work environment emphasizes growth and teamwork, making it an exciting and fulfilling place to work. This position requires availability for nights, weekends, and holidays, underscoring Insomnia Cookies' commitment to fulfilling customer cravings whenever they arise. Joining the Cookie Crew offers a unique chance to be part of a thriving national brand dedicated to quality, community, and innovation.
Job Requirements
- Must be 18 years or older to be employed
- Must be able to work nights, weekends and holidays
- Legally eligible to work in the United States
Job Qualifications
- Prior experience in a customer service focused role - preferred
- Personable, genuine, outgoing demeanor
- Ambitious nature
- Great communication and organizational skills
Job Duties
- Promptly greet guests entering the store and take their orders according to procedure
- Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
- Give each customer a warm experience with a smile in person and over the phone
- Bake our delicious cookies to perfection and a scoop of ice cream
- Ensure fast, warm, and correct delivery orders are packaged and sent out
- Handle cash and payments accurately and have no shortages or overages
- Cleaning, sanitizing, and maintaining the bakery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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