Convention Servicing Coordinator

Bryan, TX, USA|Onsite

Job Overview

Employment Type

Internship

Part-time

Compensation

Salary

Range $65,915.00 - $98,873.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

flexible scheduling

Employee wellness programs

Job Description

This job opening is with a vibrant Economic Development & Tourism Department situated in College Station, a city known for its dynamic community and thriving tourism sector. The department plays a critical role in boosting local tourism efforts by planning, organizing, and promoting various conventions and leisure tourism activities that attract visitors and enhance the overall economic impact on the community. As a key player in the regional tourism ecosystem, the department collaborates with multiple stakeholders to create cohesive campaigns, develop public events, and support visitor satisfaction through effective event management. The team’s commitment is to fostering an engaging visitor... Show More

Job Requirements

Bachelor's degree in hospitality, tourism management, public relations or related field preferred
Minimum of 2 years experience in event planning, coordination or related tourism services
Demonstrated leadership and staff management experience
Ability to manage budgets and financial reporting
Excellent communication skills
Customer service orientation
Proficiency in Customer Relationship Management software
Ability to coordinate multiple events and stakeholders
Availability to work flexible hours including evenings and weekends
Valid driver's license

Job Qualifications

Bachelor's degree in hospitality, tourism management, public relations or related field preferred
Experience in event planning, coordination, or tourism services
Strong leadership and supervisory skills
Proven ability to manage budgets and financial reports
Excellent communication and interpersonal skills
Customer-oriented mindset with ability to assess and improve service quality
Proficiency with Customer Relationship Management software and event management tools
Ability to work collaboratively with diverse stakeholders
Strong organizational and multitasking skills
Problem-solving abilities and conflict resolution experience

Job Duties

Serve as primary department contact with event clients in the development, implementation, and coordination of public events targeted for College Station visitors and residents
Establish partnerships with existing leisure events and create complementary activities to boost local tourism efforts and increase economic impacts
Oversee and coordinate the work activities of interns or part-time/seasonal staff including interviewing, supervising, training, motivating, evaluating performance, and addressing employee concerns
Assess quality of customer service for assigned events through participant surveys and develop methods for improvement
Prepare and manage cost center budgets, operational records, reports, and achieve revenue goals
Act as liaison by conferring with contractors, area businesses, institutions, and organizations to coordinate programs and event logistics
Coordinate hospitality services for conventions events alongside tourism staff and community events
Communicate with clients/vendors to identify their preferences and facilitate the process to meet their needs and expectations
Coordinate event requirements with meeting planners including vendors and all event logistics from setup to cleanup
Oversee and coordinate volunteers including scheduling, supervising, training, and motivating
Assist in resolving clients' issues/problems through effective negotiation
Maintain inventory in Customer Relationship Management software and upkeep of event equipment
Represent department on internal and external committees and boards as requested
Perform other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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