Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,800.00 - $73,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional Development
flexible scheduling
Job Description
Crestline Hotels & Resorts is a prestigious hospitality company known for its commitment to high-quality service and exceptional guest experiences. Specializing in luxury accommodations and premier event hosting, the company operates a diverse portfolio of hotels, each designed to provide a unique blend of comfort and sophistication to guests. Crestline Hotels & Resorts prides itself on fostering an inclusive environment where employees are valued for their contributions and provided with opportunities for professional growth. Upholding the principles of equal opportunity and affirmative action in its hiring practices, the company is dedicated to diversity, ensuring that all qualified applicants receive fair consideration regardless of race, color, religion, sex, national origin, age, veteran status, sexual orientation, sexual identity, or disability.
The Convention Services Manager plays a critical role in ensuring the seamless execution of conferences and large group events following the sales booking process. This position involves extensive coordination and negotiation related to meeting and function arrangements, room assignments, menus, and other essential event requirements. The manager's goal is to maximize room and meeting space utilization while increasing revenues and profits without compromising the quality of service delivered to clients. Emphasizing a customer-centric approach, the role requires establishing and maintaining strong relationships with clients to guarantee satisfaction from initial planning through event completion. The Convention Services Manager acts as a liaison between various hotel departments, ensuring clear communication and coordinated efforts to fulfill customer expectations.
This role demands high organizational skills and attention to detail to finalize Banquet Event Orders accurately using tools like Delphi and other property management systems. Responsibilities extend to upselling menu options to enhance profitability, estimating weekly banquet sales projections aligned with budgets, and implementing energy conservation and hospitality programs. The Convention Services Manager is also involved in planning off-premises activities, transportation arrangements, and comprehensive administration of event files to maintain operational excellence.
Practicing effective communication is vital as the manager must conduct follow-ups post-event to assess customer satisfaction and manage any necessary adjustments. Regular participation in sales, staff, and BEO (Banquet Event Order) meetings ensures that all departments are informed about group events and facilitates troubleshooting potential issues ahead of time. Experience in hotel convention services, sales, or banquet management, coupled with proficiency in computer software like Microsoft Word, Excel, MICROS, and preferably Delphi, is essential. While a bachelor’s degree is preferred, a high school diploma or GED with relevant experience is accepted. Prior experience with Hilton properties is a plus but not a requirement.
This full-time role offers a dynamic work environment where individuals can contribute to a company known for excellence in the hospitality sector. The Convention Services Manager position is a critical component of the hotel's event operations team, driving success through meticulous planning and exceptional client service.
The Convention Services Manager plays a critical role in ensuring the seamless execution of conferences and large group events following the sales booking process. This position involves extensive coordination and negotiation related to meeting and function arrangements, room assignments, menus, and other essential event requirements. The manager's goal is to maximize room and meeting space utilization while increasing revenues and profits without compromising the quality of service delivered to clients. Emphasizing a customer-centric approach, the role requires establishing and maintaining strong relationships with clients to guarantee satisfaction from initial planning through event completion. The Convention Services Manager acts as a liaison between various hotel departments, ensuring clear communication and coordinated efforts to fulfill customer expectations.
This role demands high organizational skills and attention to detail to finalize Banquet Event Orders accurately using tools like Delphi and other property management systems. Responsibilities extend to upselling menu options to enhance profitability, estimating weekly banquet sales projections aligned with budgets, and implementing energy conservation and hospitality programs. The Convention Services Manager is also involved in planning off-premises activities, transportation arrangements, and comprehensive administration of event files to maintain operational excellence.
Practicing effective communication is vital as the manager must conduct follow-ups post-event to assess customer satisfaction and manage any necessary adjustments. Regular participation in sales, staff, and BEO (Banquet Event Order) meetings ensures that all departments are informed about group events and facilitates troubleshooting potential issues ahead of time. Experience in hotel convention services, sales, or banquet management, coupled with proficiency in computer software like Microsoft Word, Excel, MICROS, and preferably Delphi, is essential. While a bachelor’s degree is preferred, a high school diploma or GED with relevant experience is accepted. Prior experience with Hilton properties is a plus but not a requirement.
This full-time role offers a dynamic work environment where individuals can contribute to a company known for excellence in the hospitality sector. The Convention Services Manager position is a critical component of the hotel's event operations team, driving success through meticulous planning and exceptional client service.
Job Requirements
- High school diploma or GED
- Minimum three years experience in hotel convention services, sales, or banquet management
- Ability to use computer programs such as Word, Excel, MICROS, and property management systems
- Knowledge of Delphi preferred
- Strong communication skills
- Ability to manage multiple priorities
- Availability to attend meetings and coordinate with multiple departments
Job Qualifications
- High school diploma or GED
- Minimum three years experience in hotel convention services, sales, or banquet management
- Proficiency in Microsoft Word, Excel, MICROS, and property management systems
- Knowledge of Delphi preferred
- Ability to communicate effectively with clients and hotel departments
- Strong organizational and multitasking skills
- Preferred bachelor’s degree
- Prior Hilton experience preferred but not required
Job Duties
- Finalize food, beverage, and meeting room set-up requirements after group is finalized
- Upgrade and upsell menus to achieve highest possible profit
- Provide weekly projections of banquet sales as related to budgeted sales and seek all upsell opportunities
- Adhere to department's Standard Operating Procedures
- Establish and maintain customer contact at all functions
- Promote energy conservation and hospitality programs
- Complete Banquet Event Orders by meeting with and telephoning customers
- Work with sales manager to manage room block and meeting space
- Arrange off-premise or outside activities if necessary
- Make transportation arrangements for groups when requested
- Complete coversheets to inform hotel staff of upcoming groups
- Follow up with clients after events to ensure satisfaction
- Review all program requirements with clients including timing, setup, audio/visual needs, coffee breaks, menus, and attendance
- Maintain administrative soundness of files and update activity records
- Conduct monthly room reconciliation and diary audits
- Participate in weekly sales meetings and staff forecast meetings
- Attend daily BEO meetings to review group specifics with departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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