Convention Services Manager OEM/HM

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Salary

Rate:

Range $50,000.00 - $70,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Equal opportunity employer

Job Description

El Prado Hotel, located in the heart of Downtown Palo Alto at 520 Cowper Street, is a distinguished establishment known for its commitment to exceptional guest experiences and outstanding event management. As a part of Crestline Hotels & Resorts, a respected hotel management company dedicated to operational excellence and guest satisfaction, El Prado Hotel offers a vibrant environment that combines historic charm with modern amenities. This boutique hotel features well-appointed accommodations, versatile event spaces, and a hospitable atmosphere, making it a premier venue for both travelers and local events in Palo Alto.

The Convention Services Manager role at E... Show More

Job Requirements

High school diploma or GED
At least three years of experience in hotel convention services, sales, or banquet management
Ability to effectively and efficiently utilize computer programs including Word, Excel, MICROS, and property management systems
Availability to work an hourly, non-exempt schedule
Strong communication skills
Detail-oriented and organized approach
Ability to manage multiple projects and deadlines concurrently
Familiarity with Delphi software preferred but not required

Job Qualifications

High school diploma or GED plus at least three years of experience in hotel convention services, sales, or banquet management
Bachelor’s degree preferred
Ability to effectively and efficiently utilize a variety of computer programs such as Word, Excel, MICROS, and property management systems
Knowledge of Delphi is preferred
Strong organizational and communication skills
Customer service orientation
Ability to work collaboratively with multiple departments

Job Duties

Finalize food, beverage, and meeting room set-up requirements after group is turned over to conference services or during the negotiating process as needed
Upgrade and upsell menus to achieve highest possible profit
Provide weekly projections of banquet sales as related to budgeted sales and seek all upsell opportunities to generate additional revenue
Be familiar with department's standard operating procedures and adhere to these guidelines
Establish and maintain customer contact at all functions
Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals
Be prompt and accurate in completion of assigned projects
Finalize banquet event orders by meeting with and telephoning customers
Obtain necessary information to complete banquet event orders in Delphi
Work closely with sales manager to manage the room block and meeting space
Assist in arranging any off premise or outside activities for the client
Make transportation arrangements for group as necessary or requested
Complete coversheets to inform entire hotel on upcoming groups
Call contact after each function to ensure satisfaction and make appropriate notations
Follow-up on any comments requiring explanation or adjustments
Review all program requirements with client including time of function, type of set, audio/visual requirements, coffee breaks, menu selection, number of people, and general administration and reports
Ensure files are administratively sound and keep file activity records updated in Delphi
Conduct monthly room reconciliation and diary audit
Participate in weekly sales meetings, staff forecast meetings, and daily banquet event order meetings to coordinate group specifics with appropriate departments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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