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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Paid holidays
Free parking
free shift meal
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Sonesta Hotel Discounts
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. With a diverse portfolio that includes full-service and focused hotels in major cities, Sonesta operates over 1000 properties across eight countries. This expansive presence is characterized by a commitment to the human side of hospitality, delivering passionate service, purposeful loyalty, and authentic experiences for every guest at every stay. Sonesta's reputation is built on quality, value, and creating memorable moments through their unique blend of owned, managed, and franchised properties, making the company a prominent leader in the hospitality industry both domestically... Show More
Job Requirements
- High school degree or equivalent
- 1-2 years sales or marketing related experience
- Knowledge of hotel sales and/or catering preferred
- Ability to work in a fast-paced environment
- Flexibility to work variable days including weekends and holidays
- Ability to work variable shifts including days, nights, and overnights
- Physical ability to lift up to 25 pounds occasionally and exert up to 50 pounds of force
- Frequent standing, bending, climbing, kneeling, and moving about the hotel
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Proficient with Microsoft Office Suite or related software
Job Qualifications
- High school degree or equivalent
- College coursework in related field preferred
- 1-2 years sales or marketing related experience
- Knowledge of hotel sales and/or catering preferred
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to prioritize and organize work assignments
- Extensive knowledge of hotel and hospitality industry
- Proficient with Microsoft Office Suite or related software
- Delphi and Opera PMS experience a plus
Job Duties
- Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines
- Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services
- Plan and attend Pre and Post convention meetings
- Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner
- Implement a daily, weekly, and monthly checklist for the catering department
- Build strong relationships with meeting planners and promote the hotel services and facilities
- Work with sales staff to service and solicit new business
- Work closely with other hotel departments to coordinate functions and events and ensure banquet/meeting room set up meets client needs
- Complete post-conference reports of events for senior management
- Attend weekly resume meetings
- Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects
- Maintain client files and update information daily according to departmental policies
- Review daily postings of charges to client master accounts and resolve discrepancies
- Review final bill prior to presenting to client
- Assist in preparation of departmental budget and implementation of catering and conference strategy
- Utilize and collaborate with resources across different departments and corporate office
- Lead by example and operate with integrity and respect
- Inspire coworkers to embrace and demonstrate Sonesta's core values and guest service standards
- Maintain high standards of personal appearance and grooming
- Perform any other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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