Convention Services Manager

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. With a diverse portfolio that includes full-service and focused hotels in major cities, Sonesta operates over 1000 properties across eight countries. This expansive presence is characterized by a commitment to the human side of hospitality, delivering passionate service, purposeful loyalty, and authentic experiences for every guest at every stay. Sonesta's reputation is built on quality, value, and creating memorable moments through their unique blend of owned, managed, and franchised properties, making the company a prominent leader in the hospitality industry both domestically and internationally.

The position of Convention Services Manager plays a pivotal role in upholding Sonesta's Culture of Caring. This leadership role focuses on creating exceptional experiences for both guests and team members, promoting success through team motivation and collaboration. The Convention Services Manager is responsible for coordinating a wide variety of events booked through the sales department, including meetings, conventions, and special events. By acting as the central liaison between the group contact planning the event and the hotel’s operational staff, the manager ensures smooth execution, attention to detail, and a memorable client experience.

Ideal candidates for this role bring a passion for guest service and team leadership. They thrive in dynamic, fast-paced environments and exhibit excellent organizational, communication, and problem-solving skills. Proficiency with hospitality software like Delphi and Opera PMS, as well as Microsoft Office Suite, is considered a plus. The manager negotiates event components such as food and beverage pricing, function space, and services within approved guidelines, assists clients with menu planning and room arrangements, manages event inventories, and coordinates with multiple hotel departments to deliver seamless event experiences.

This role demands flexibility in working hours, including weekends, holidays, and varied shifts sometimes extending to ten or twelve hours. Physical demands also require the ability to occasionally lift up to 25 pounds and frequently stand, bend, climb, and move throughout the hotel. Additionally, the Convention Services Manager contributes to financial management by maintaining client files, reviewing account charges, assisting with budgeting, and completing reports for senior management. Beyond operational duties, the manager leads by example, building strong internal and external relationships, inspiring coworkers, and embodying Sonesta's core values and guest service standards.

Sonesta International Hotels offers a competitive employment package that includes medical, dental, and vision insurance, 401(k) retirement plans with company match, paid vacation and sick days, and various employee perks. This position is ideal for individuals who seek to contribute to a company that values diversity, integrity, and excellence in every aspect of hospitality. Sonesta is committed to equal employment opportunities and encourages qualified applicants to apply regardless of race, gender, or other protected characteristics.