Convention Services Manager

Omni Austin Hotel Downtown is a distinguished luxury hotel located in the heart of Austin, Texas, known as the Live Music Capital of the World. Situated within walking distance from the vibrant 6th Street Entertainment District, the hotel offers guests unparalleled access to one of the most exciting areas in the city. Additionally, it is conveniently near notable landmarks including the Austin Convention Center and the Texas State Capitol. As a part of the Omni Hotels & Resorts family, one of the leading names in the hospitality industry, the Omni Austin Hotel Downtown provides a blend of contemporary elegance and exceptional service, ensuring a memorable stay for business and leisure travelers alike.

This iconic hotel prides itself on its dynamic and supportive work environment, where associates enjoy comprehensive training and professional development opportunities. The company’s culture is built on respect, gratitude, and empowerment, fostering a workplace where team members can thrive and grow. This commitment to employee satisfaction is evidenced by a high rating in associate satisfaction surveys and a robust internal promotion rate. If you are a motivated individual with a passion for service and a desire to work in a prestigious setting, Omni Austin Hotel Downtown could be the perfect place for your career advancement.

The Convention Services Manager role at Omni Austin Hotel Downtown is crucial to the seamless execution of events and group stays, acting as a vital link between clients and the hotel. This full-time position demands someone with a strong background in event planning and hospitality services, capable of managing all aspects of conference and group event logistics from initial planning through to on-site execution and post-event review. The manager will work across departments such as food and beverage, catering, audiovisual, and guest accommodations to deliver flawless event experiences that meet or exceed client expectations.

Key responsibilities include coordinating and facilitating the various components involved in hotel events, preparing detailed resumes and banquet event orders, customizing menus, and creatively pursuing upselling opportunities to maximize revenue. The role also oversees financial aspects such as accurate estimations, invoicing, timely deposits, and final billing. A strong emphasis is placed on proactive problem-solving, the ability to manage multiple timelines simultaneously, and maintaining exceptional client relationships throughout the event planning process.

Omni provides its team members with a host of attractive benefits designed to support their well-being and professional growth. These include free downtown parking in the hotel’s underground garage, access to a staff cafeteria offering complimentary daily hot meals, comprehensive medical, dental, and vision plans, as well as employee assistance and telemedicine programs. Financial benefits include a 401(k) match, a pre-tax health savings account, and flexible spending accounts. Additionally, Omni associates have exclusive discounts on travel, food and beverage, and other hotel services. Unique perks such as tuition reimbursement, adoption assistance, pet insurance, legal services, paid time off, and friends and family discounts further demonstrate the company’s commitment to its employees. There are also numerous development opportunities including discounted e-learning courses, leadership programs, and diversity and inclusion initiatives, ensuring continuous career progression and skill enhancement at the Omni Austin Hotel Downtown.