Convention Services Manager

Crescent Hotels & Resorts is a renowned hospitality company committed to delivering exceptional service and memorable experiences across its properties in North America. As part of its dedication to excellence, Crescent Hotels & Resorts fosters an inclusive and supportive work environment for its associates, promoting diversity, equity, and inclusion at all levels of the organization. Known for its premium accommodations and outstanding guest services, Crescent Hotels & Resorts has established itself as a trusted name in the lodging industry, striving to balance operational efficiency with warm hospitality to ensure guests feel valued and well-cared for during their stay.

The Convention Services Manager role at Crescent Hotels & Resorts, specifically within the Marriott Syracuse Downtown property, is a vital position in the Sales department, focused on the coordination and successful execution of convention and meeting services. This role demands a proactive and organized individual to manage all aspects of convention group activity from initial planning stages through post-event follow-up. As a Convention Services Manager, you will be responsible for working closely with clients to understand their needs, coordinating with various hotel departments like sales, front office, and reservations, and ensuring that meetings and conventions run smoothly. The role involves overseeing room block allocations, banquet and meeting room setups, and supporting banquet associates to guarantee accuracy and efficiency in event delivery.

This position also places a strong emphasis on building and maintaining excellent relationships with meeting planners, promoting the hotel’s facilities and services, and conducting site inspections to continually improve event standards and client satisfaction. The Convention Services Manager must exhibit strong communication skills, be a team player, and display a high level of professionalism and patience, especially when resolving conflicts or managing high-pressure situations. Knowledge of lighting and sound equipment is beneficial, and the role requires a flexible schedule capable of covering a 47.5-hour workweek.

At Crescent Hotels & Resorts, the role is not only about managing events but also about being a guest relations ambassador at all times, reflecting the company’s core value of guest-centric service. The position offers highly competitive wages starting at $25 per hour, negotiable based on experience, and includes eligibility for bonuses. Associates also benefit from a comprehensive benefits package including retirement program matching, health and wellness discounts, flexible scheduling, and several perks such as free meals during shifts, free parking, and employee appreciation events. This combination of competitive pay, supportive culture, and career growth opportunities makes the Convention Services Manager position an attractive career path for hospitality professionals passionate about delivering outstanding events and customer service.