Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Mentoring
Job Description
The Omni Charlotte Hotel is a premier AAA four-diamond hotel located in the heart of Charlotte's financial district, offering guests a perfect blend of comfort and genuine North Carolina hospitality. Connected to 12 city blocks via sky bridge, it extends unmatched convenience to numerous attractions such as the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. The hotel is renowned for its commitment to exceptional service and provides a dynamic work environment featuring continuous training and mentoring opportunities. The establishment fosters a culture rooted in respect, gratitude, and empowerment, creating an inspiring atmosphere... Show More
Job Requirements
- Lift/carry and place objects weighing up to 20 pounds without assistance
- sit and utilize computers/telephones for extended periods
- flexible work hours including evenings, weekends and holidays
- college degree
- minimum of 3-5 years experience in convention services preferably as a manager in a luxury hotel property
- excellent communication skills verbal, written and non-verbal
- appropriate professional appearance and presentation
- strong computer knowledge with ability to fully use Microsoft Word, Delphi, Excel, Outlook, Opera, Social Tables and other management systems
Job Qualifications
- College degree
- minimum of 3-5 years experience in convention services preferably as a manager in a luxury hotel property
- excellent communication skills verbal, written and non-verbal
- appropriate professional appearance and presentation
- strong computer knowledge with ability to use Microsoft Word, Delphi, Excel, Outlook, Opera, Social Tables and other management systems
- flexible work hours including evenings, weekends and holidays
Job Duties
- Prepare resumes for groups 10 days prior to group arrival and review all details in weekly resume meeting
- ensure banquet event orders are accurate and provide all relevant information to departments concerned 10 days prior to event start
- coordinate all aspects of conferences including food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group offsite agenda, check in and check out types, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, box storage and delivery, key requirements, expected food and beverage outlet usage, and group hospitality/office/registration desk needs
- follow specific standard operation procedures for all staff to handle event planning process promptly and thoroughly
- ensure all assigned site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to departments
- proactively achieve high Medallia scores by establishing good rapport with clients and being visible during conferences
- generate high revenue yielding business for contracted rooms, function space, and catered events
- conduct pre- and post-conference meetings as agreed with clients
- ensure all current and future client accounts are serviced and responded to in accordance with hotel standards
- communicate with banquet manager for related banquet functions and relay client requests to relevant departments during pre-planning
- remain available to hotel managers while on property
- be aware of departmental revenue and upsell at every possible opportunity
- participate in all regular and operational meetings as required
- help maintain and grow the hotel’s marketplace position at the city’s most elite venue within social and corporate communities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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