Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,000.00 - $73,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Mentoring
Job Description
The Omni Charlotte Hotel is a premier AAA four-diamond luxury hotel located in the heart of Charlotte's financial district, providing exceptional North Carolina hospitality. The hotel is strategically connected by sky bridges to 12 city blocks, placing guests within close proximity to major attractions such as the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district. Renowned for its commitment to outstanding service and guest satisfaction, Omni Charlotte Hotel offers a dynamic and welcoming work environment for its associates. Their culture emphasizes respect, gratitude, and empowerment, creating an atmosphere where motivated individuals with... Show More
Job Requirements
- Flexible work hours to include evenings, weekends and holidays
- Must have 3-5 years experience in convention services
- College degree
- Excellent communication skills
- Professional appearance
- Strong computer skills
- Ability to handle physical tasks such as lifting and carrying up to 20 pounds
- Ability to sit and use computers and telephones for extended periods
Job Qualifications
- College degree
- Minimum of 3-5 years experience in convention services, preferably as a manager in a luxury hotel property
- Excellent communication skills including verbal, written and non-verbal
- Strong computer knowledge with ability to use Microsoft Word, Delphi, Excel, Outlook, Opera, Social Tables and other management systems
- Appropriate, professional appearance and presentation
Job Duties
- Prepare resumes for groups 10 days prior to group arrival and review all details in weekly Resume Meeting
- Ensure banquet event orders are accurate and provide all relevant information to departments concerned 10 days prior to event start
- Coordinate all aspects of conferences including food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group offsite agenda, check in and check out processes, special meal requests, arrival and departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, box storage and delivery, key requirements, expected food and beverage outlet usage, group hospitality, office and registration desk needs
- Follow standard operation procedures for all staff to ensure thorough event planning process adhering to hotel protocol
- Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details to all departments
- Achieve consistently high Medallia scores by establishing good client rapport, accurate preparation, and visibility during conferences
- Generate high revenue yielding business for contracted rooms, function space, and catered events
- Conduct pre- and post-conference meetings with clients when agreeable
- Service all client accounts according to hotel standards and communicate client requests to relevant departments during pre-planning
- Remain available to hotel managers while on property
- Be aware of departmental revenue and up sell at every possible opportunity
- Participate in all regular and operational meetings
- Help maintain and grow the hotel’s marketplace position within elite social and corporate communities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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