Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
wellness programs
401(k) Plan
Job Description
American Airlines is recognized as one of the world’s leading airlines, known for its extensive global network and commitment to providing outstanding service while fostering a diverse and inclusive workforce. Headquartered in Fort Worth, Texas, American Airlines operates thousands of daily flights, connecting travelers to 365 destinations worldwide. The airline prides itself not only on its scale and reach but on cultivating a culture where employees can grow professionally, enjoy competitive benefits, and bring their authentic selves to work. With a rich history and forward-looking outlook, American Airlines continues to pioneer advancements in air travel while valuing its team members... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in airline, airport, or transportation operations preferred
- excellent verbal and written communication skills
- ability to work flexible hours including nights, weekends, and holidays
- ability to handle high-pressure situations calmly
- proficiency in radio communication
- basic computer literacy
- willingness to comply with federal and company regulations
- capability to multitask efficiently
- ability to interact professionally with diverse teams
- authorized to work in the United States
Job Qualifications
- High school diploma or equivalent
- prior experience in airline operations, airport ground operations, or related fields preferred
- strong communication skills
- ability to multitask effectively under pressure
- proficiency with computer systems
- knowledge of FAA, DOT, TSA regulations
- ability to work varying shifts including weekends and holidays
- strong problem-solving skills
- ability to work collaboratively in a team environment
- familiarity with airline operational practices preferred
Job Duties
- Communicate via radio with pilots to assess needs and respond appropriately
- answer crew member operational questions
- respond to flight service requests
- communicate issues such as flight delays, medicals, no parkers/wing walkers, no jet bridge drivers to the tower customer service manager, gate manager, business partners, and Turn Coordinator
- facilitate turns of aircraft to mitigate delays and achieve on-time departures
- review aircraft turns below minimum ground time or out of service aircraft
- coordinate with other departments such as fueling, cabin cleaning, catering to mitigate issues
- assist with requests for aircraft holds from other departments
- consult with leadership on connection holds and strategies to improve customer experience
- monitor customer connections to inform holds and minimize customer travel demands
- monitor crew assignments to minimize flight delays
- monitor flight activity to ensure adherence to Are You Ready (AYR) guidelines
- monitor and respond to all assigned radio channels and frequencies
- monitor and update flight information times within the station's responsibility
- monitor and update power and air table in SABRE
- coordinate with the appropriate dispatcher when updates are outside station responsibility
- alert Customer Care of relevant issues such as missed connections
- code flight delays to record AYR failures
- communicate failure in AYR checklist to Control Center and departmental leadership
- create gating plan to optimize connections and minimize travel interruptions
- pre-plan international arrival gating to maximize efficiency
- proactively manage planned aircraft moves with tow teams
- review aircraft routing of departure delays greater than D20
- review future routing of out of service aircraft linked to scheduled departures
- adjust future arrival gates on aircraft swaps
- proactively review future bank aircraft minimum equipment lists
- review future crew routings with customer care coordinator and IOC Crew Schedulers
- assist leadership in managing, tracking, and recording long taxi out delays
- manage utilization of gate and remote parking locations
- ensure aircraft safe location to park during long tarmac delays
- respond to routing changes and cancellations
- communicate gate changes to departments and business partners
- implement solutions to gate conflicts
- provide clear taxi instructions to facilitate safe aircraft movement
- grant gate pushback approval
- accept and handoff aircraft to FAA
- facilitate expeditious handling of prioritized aircraft
- update current field conditions in DECS
- monitor and record fuel onboard
- oversee de-icing activities including making calls
- remain Overnight Night (RON) Coordinator
- evaluate routing changes to base flight schedule
- coordinate with IOC to minimize operational impact
- advise fueling business partner of required defuels
- oversee reposition of aircraft for Right Start operation
- use and complete shift checklist document
- report to position on time as scheduled including mandatory overtime, varying shifts, weekends, holidays
- complete job-relevant training
- adhere to government regulations including DOT, FAA, TSA
- adhere to company policies, procedures, and performance standards
- rotate through different assignments within Operations/Tower Agent function
- perform multiple tasks simultaneously under tight time constraints and high-pressure situations
- conduct multiple communications simultaneously under tight time constraints and high-pressure situations
- interact professionally with others including Tower Agents and departments
- turn over responsibilities to other employees at shift end
- monitor environment to ensure safety of all personnel and vendors
- use various computer systems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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