Control Center Agent (Full-Time)

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Work Schedule

Rotating Shifts

Weekend Shifts

Night Shifts

Benefits

Paid training

Holiday pay

401(k)

vacation

Family travel

Medical insurance

Dental Insurance

Job Description

Piedmont Airlines is a key player in the aviation industry, renowned for its commitment to delivering exceptional customer service and operational excellence. As part of the American Airlines network, Piedmont Airlines operates a robust schedule connecting various destinations across the United States. The company prides itself on fostering a work culture that emphasizes teamwork, growth opportunities, and a supportive environment for its employees. Piedmont Airlines continues to differentiate itself through its dedication not only to passenger satisfaction but also to the professional development of its workforce.

The role of Control Center Agent in the Ground Handling Department at Piedmon... Show More

Job Requirements

Proof of high school or GED completion
minimum 18 years of age
clear driving record
10-year criminal history records check
drug screen
ability to perform frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing stairs
ability to handle objects up to 70 pounds
availability to work all shifts including weekends, nights, holidays, and irregular shifts

Job Qualifications

Ability to perform multiple tasks simultaneously and accurately
ability to work under tight time constraints and in high pressure situations while receiving communication from multiple sources simultaneously
ability to rotate through different position assignments within the Control Center and adhere to company performance standards and task deadlines
advanced ability with Microsoft Office Suite
ability to work collaboratively with all levels of station personnel, support staff, and both internal and external stakeholders
two years of airport ramp or passenger service experience preferred
previous Hub Control Center experience preferred
familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA), and Aircraft Operator Standard Security Program (AOSSP) regulations preferred
experience with Ascent Right Now View, Ground Event Tracker (GET), and QIK preferred

Job Duties

Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel
monitor flight task progress and coordinate the successful execution of turns
proactively update published estimated departure times for flights to provide accurate information to customers, station personnel, and business partners
adjust future flight gating and remote parking to reduce customer impact and maintain operational integrity
communicate gate changes, cancellations, service requests, and flight updates to other departments and business partners
oversee deicing and fueling activities
monitor and track long taxi delays to ensure compliance with lengthy tarmac delay regulations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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