Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid training
Holiday pay
401(k)
vacation
Family travel
Medical insurance
Dental Insurance
Job Description
Piedmont Airlines is a renowned regional airline known for delivering exceptional service and operational excellence across its network. As a key player in the aviation industry, Piedmont Airlines has established a stellar reputation by prioritizing safety, reliability, and customer satisfaction. With a strong focus on collaboration and innovation, the airline supports its employees through comprehensive training, career development opportunities, and a culture that values teamwork and mutual respect. Piedmont Airlines operates primarily as a regional partner within the American Airlines network, providing invaluable service through its extensive flight routes and airport operations.
The Control Center Agent role within Piedmont Air... Show More
The Control Center Agent role within Piedmont Air... Show More
Job Requirements
- Proof of high school or GED completion
- Minimum 18 years of age
- Clear driving record
- 10-year criminal history records check
- Drug screen as required
- Ability to perform multiple tasks simultaneously and accurately
- Ability to work under tight time constraints and in high pressure situations while receiving communication from multiple sources simultaneously
- Willingness to work all shifts including weekends, nights, holidays, and/or irregular shifts
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Ability to handle objects up to 70 pounds
Job Qualifications
- Ability to perform multiple tasks simultaneously and accurately
- Ability to work under tight time constraints and in high pressure situations while receiving communication from multiple sources simultaneously
- Ability to rotate through different position assignments within the control center and adhere to company performance standards and task deadlines
- Advanced ability with Microsoft Office Suite
- Ability to work collaboratively with all levels of station personnel, support staff, and both internal and external stakeholders
- Two years of airport ramp or passenger service experience preferred
- Previous hub control center experience preferred
- Familiarity with lengthy tarmac delay, federal aviation administration, and aircraft operator standard security program regulations preferred
- Experience with Ascent Right Now View, Ground Event Tracker, and QIK preferred
Job Duties
- Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel
- Monitor flight task progress and coordinate the successful execution of turns
- Proactively update published estimated departure times for flights to provide accurate information to customers, station personnel, and business partners
- Adjust future flight gating and remote parking to reduce customer impact and maintain operational integrity
- Communicate gate changes, cancellations, service requests, and flight updates to other departments and business partners
- Oversee deicing and fueling activities
- Monitor and track long taxi delays to ensure compliance with lengthy tarmac delay regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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