Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $18.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Continuing Education
Paid Time Off
Bereavement leave
Medical insurance
Dental Insurance
401(k)
Life insurance
Job Description
Memorial Hermann Pearland Medical Center is a leading healthcare provider located in Pearland, Texas, dedicated to delivering exceptional patient care through a compassionate and professional environment. As a part of the Memorial Hermann Health System, this facility is renowned for its commitment to excellence in health services, advanced medical technologies, and an unwavering focus on patient satisfaction. Known for fostering a supportive and collaborative workplace, Memorial Hermann Pearland Medical Center offers diverse growth opportunities for healthcare professionals and a culture that values respect, integrity, and continuous improvement.
The Contact Lens Receptionist role at Memorial Hermann Pearland is a pivotal position responsible for managing the front desk operations, ensuring seamless patient experiences from the moment they enter the facility until they leave. This role requires a person with exceptional communication skills who is adept at multitasking, handling both in-person and telephone interactions with patients and guests. The receptionist will assist with patient check-in and check-out, appointment scheduling, insurance verification, copay processing, and various administrative tasks while consistently delivering superior customer service.
This position requires traveling occasionally to the League City location to provide front desk coverage, highlighting the need for flexibility and adaptability. The successful candidate will maintain patient confidentiality, adhere to healthcare policies, and comply with state and federal regulations, including OSHA standards, especially with responsibilities involving lens sterility. Additionally, the receptionist will manage inventory and stock related to contact lenses, ensuring all supplies are appropriately handled and authorized purchases are processed only through the contact lens director.
Key responsibilities also include training patients on the insertion and removal of lenses and managing returns and exchanges, which requires detailed attention and excellent patient interaction skills. The work environment emphasizes cleanliness and organization, demanding that the waiting room and work area remain tidy at all times. Memorial Hermann Pearland prioritizes continuous education, offering opportunities for certifications such as JCAHPO and ABOC, enhancing professional development within the optometry and ophthalmology fields.
Offering a competitive salary with benefits such as holidays, paid time off, bereavement leave, a superior benefits package including medical, dental, 401(k), life insurance, long-term disability, and eye care benefits with optical discounts, this position stands out as both a challenging and rewarding career option. Candidates should be prepared for occasional Saturday shifts and demonstrate the ability to uphold ethical principles while providing empathetic care and ensuring patient confidentiality.
The Contact Lens Receptionist role at Memorial Hermann Pearland is a pivotal position responsible for managing the front desk operations, ensuring seamless patient experiences from the moment they enter the facility until they leave. This role requires a person with exceptional communication skills who is adept at multitasking, handling both in-person and telephone interactions with patients and guests. The receptionist will assist with patient check-in and check-out, appointment scheduling, insurance verification, copay processing, and various administrative tasks while consistently delivering superior customer service.
This position requires traveling occasionally to the League City location to provide front desk coverage, highlighting the need for flexibility and adaptability. The successful candidate will maintain patient confidentiality, adhere to healthcare policies, and comply with state and federal regulations, including OSHA standards, especially with responsibilities involving lens sterility. Additionally, the receptionist will manage inventory and stock related to contact lenses, ensuring all supplies are appropriately handled and authorized purchases are processed only through the contact lens director.
Key responsibilities also include training patients on the insertion and removal of lenses and managing returns and exchanges, which requires detailed attention and excellent patient interaction skills. The work environment emphasizes cleanliness and organization, demanding that the waiting room and work area remain tidy at all times. Memorial Hermann Pearland prioritizes continuous education, offering opportunities for certifications such as JCAHPO and ABOC, enhancing professional development within the optometry and ophthalmology fields.
Offering a competitive salary with benefits such as holidays, paid time off, bereavement leave, a superior benefits package including medical, dental, 401(k), life insurance, long-term disability, and eye care benefits with optical discounts, this position stands out as both a challenging and rewarding career option. Candidates should be prepared for occasional Saturday shifts and demonstrate the ability to uphold ethical principles while providing empathetic care and ensuring patient confidentiality.
Job Requirements
- High school diploma or equivalent
- Minimum one year office experience
- Preferred two years medical office experience
- Ability to communicate effectively
- Ability to handle multiple tasks efficiently
- Knowledge of insurance verification processes
- Adherence to OSHA standards
- Willingness to travel to League City location and other HEA offices
- Ability to work Saturdays when required
Job Qualifications
- High school diploma or equivalent
- One year office experience preferred two years medical office experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Knowledge of insurance verification and medical office procedures
- Familiarity with OSHA standards and compliance
- Strong organizational skills and attention to detail
- Customer service oriented with compassionate patient care approach
- Ability to work independently and as part of a team
Job Duties
- Provide superior patient care services treating all patients and guests with compassion and respect
- Greet all patients and guests with a smile and helpful manner
- Communicate effectively with patients guests colleagues and physicians
- Provide patients with necessary instructions or directions
- Process patient documentation and update patient demographics with accuracy
- Triage incoming calls promptly and in a pleasant manner review phone messages return calls timely or direct messages appropriately
- Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments
- Close out daily batches promptly and with accuracy
- Ensure sterility of lenses and compliance with OSHA standards
- Manage inventory and stock of lenses with authorization for purchases
- Enter patient specifications and codes charges discounts for lenses and supplies
- Train patients in insertion and removal of lenses
- Manage returns and exchanges
- Maintain clean and organized waiting room and work area
- Travel to surrounding HEA offices to provide front desk coverage
- Adhere to policies procedures ethical principles patient confidentiality and comply with regulations
- Perform other duties as assigned based on business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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