Contact Center Representative (US)-Phoenix, AZ June 22nd

TD Bank is one of the leading global financial institutions and ranks as the fifth largest bank in North America based on the number of branches and stores. With over 27 million households and businesses in Canada, the United States, and around the world relying on its services, TD Bank is deeply committed to providing a remarkably human and refreshingly simple banking experience. The bank employs more than 95,000 colleagues who bring their skills, talent, and creativity to foster deeper customer relationships, ensure disciplined execution, and build simpler, faster banking solutions. The bank operates across multiple contact centers and serves 10 million TD Bank customers 24 hours a day, seven days a week.

As a Contact Center Representative based in Phoenix, Arizona, you will play a vital role in ensuring that TD Bank customers feel valued through every interaction. This full-time role, with a schedule of 40 hours per week and available shifts including mornings, mid-days, evenings, and weekends, offers competitive pay ranging from 22.00 to 31.00 USD per hour, with the exact salary dependent on skills, experience, and location. The position requires the representative to engage customers in a positive and professional manner, using a consultative approach to understand current and future service needs.

The Contact Center Representative will resolve issues efficiently and accurately while embodying qualities such as being welcoming, curious, knowledgeable, helpful, and thankful. You will handle inbound customer service requests related to banking products and services, ensuring due diligence in all transactions, especially digital banking activities, while escalating high-risk or non-standard issues appropriately. This role demands proficiency in navigating multiple computer systems quickly and accurately, strong digital literacy, and exceptional listening skills to address customer needs effectively.

The position also includes conducting financial transactions like transfers between accounts and managing debit card disputes in an efficient manner. The representative acts as a brand ambassador for TD Bank, supporting business objectives and contributing to a fair, positive, and equitable work environment. Opportunities for growth and skill development are integral to working at TD, supported through regular career development conversations, mentorship programs, and comprehensive onboarding and training sessions.

TD Bank’s total rewards package includes base salary, variable incentive compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, and recognition programs. The company promotes a respectful workplace culture valuing diversity, equity, and inclusion, ensuring that all colleagues have fair opportunities to develop and succeed. This role requires availability onsite for training and key meetings and the ability to work flexible hours including weekends and holidays. TD encourages open dialogue about compensation and career paths and is dedicated to ensuring a positive employee experience from day one.