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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $31.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
wellness programs
Job Description
TD Bank is one of the leading global financial institutions and ranks as the fifth largest bank in North America based on the number of branches and stores. With over 27 million households and businesses in Canada, the United States, and around the world relying on its services, TD Bank is deeply committed to providing a remarkably human and refreshingly simple banking experience. The bank employs more than 95,000 colleagues who bring their skills, talent, and creativity to foster deeper customer relationships, ensure disciplined execution, and build simpler, faster banking solutions. The bank operates across multiple contact centers and serves... Show More
Job Requirements
- High school diploma or GED
- minimum of 1 year experience in retail, customer service, banking, or contact center preferred
- ability to navigate multiple computer systems and applications with speed and accuracy
- digital literacy across a broad range of devices
- exceptional listening skills
- strong relationship management skills
- ability to communicate financial information clearly to customers
- team-oriented with resiliency to work in fast-paced environments
- ability to handle confidential information
- proficiency in corporate productivity tools
- ability to work flexible schedules including weekends and holidays
- must be onsite for training and key meetings
Job Qualifications
- High school diploma or GED
- minimum of 1 year experience in retail, customer service, banking, or contact center
- ability to navigate multiple computer systems with speed and accuracy
- digital literacy with devices such as smartphones, tablets, laptops, and headsets
- exceptional listening skills and curiosity to help customers
- strong relationship management skills
- positive and energetic demeanor
- ability to communicate financial information clearly
- team-oriented and resilient in a fast-paced environment
- experience handling confidential information preferred
- proficiency in email, MS Office, Teams, internet navigation, and CRM applications
- ability to adhere to flexible schedules including weekends and holidays
- ability to be onsite for training and meetings
Job Duties
- Provide positive and professional inbound customer service to resolve issues efficiently
- engage with prospective customers via live chat, phone, email, and SMS to guide banking services
- take ownership of customer concerns and resolve at first contact
- ensure accuracy of customer transactions, particularly digital banking products
- arrive on time and ready for scheduled shifts
- engage customers consultatively to understand service needs and facilitate cross-sell opportunities
- complete financial transactions accurately and efficiently
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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