Contact Center Representative - Mt. Laurel

TD Bank, one of the world's leading global financial institutions, is a cornerstone in the Personal and Commercial Banking sector. Renowned as the fifth largest bank in North America by branches and stores, TD serves over 27 million households and businesses across Canada, the United States, and worldwide. With a workforce exceeding 95,000 colleagues, TD prides itself on fostering a simple, faster, and more human banking experience. The bank’s culture emphasizes deep customer relationships, disciplined execution, and innovation to continually reimagine banking for its clients, colleagues, and communities.

This particular role is based in Charlotte, North Carolina, within TD’s Personal and Commercial Banking line of business and offers a full-time schedule of 40 hours per week. Compensation ranges from $22.00 to $27.75 USD per hour, reflecting TD's commitment to fair and equitable pay paired with growth opportunities and skill development. The role’s salary may vary according to the candidate’s skills, experience, geographic location, and organizational needs.

As a Contact Center Representative at TD Bank, you will serve as the trusted frontline professional connecting with customers through multiple channels such as phone, live chat, email, and SMS. Your primary mission will be to ensure that every customer interaction is positive, professional, and valued. Engaging customers with curiosity and empathy, you will efficiently address and resolve inquiries related to various banking products and services. This role requires a strong problem-solving mindset and the ability to take ownership of customer concerns, delivering first-contact resolution whenever possible.

Your work will be integral to maintaining TD’s reputation for legendary 24/7 customer service across its extensive network. You will handle a range of financial transactions—transfers, debit card disputes, and other banking product-related activities with accuracy and due diligence, particularly focusing on digital banking platforms. Collaboration is key in this role; you will participate in team-based training, contribute ideas to improve processes, and support a diverse and inclusive workplace that champions fairness and equity.

Working in a fast-paced environment, you will be expected to manage multiple computer systems and applications while balancing performance metrics. The role demands excellent communication skills, including the ability to explain complex banking concepts clearly, a positive and energetic demeanor, and proficiency with standard productivity tools such as MS Office, CRM applications, and internet navigation.

TD Bank offers a total rewards package that supports your financial, physical, and mental well-being. Along with a competitive base salary and incentive awards, benefits include health and well-being plans, paid time off, retirement savings programs, and career development opportunities. Training and onboarding are prioritized to equip you with the necessary skills to excel in your role. Moreover, TD is committed to equal opportunity and provides workplace accommodations for applicants with disabilities.

The position requires onsite presence for training and key meetings, flexibility for varied shifts starting as early as 7:00 am and ending as late as 1:30 am, including weekends. Physical demands are consistent with a sedentary, office-based environment with occasional tasks like standing, walking, and light lifting under 25 lbs. Candidates must be work authorized in the United States without employer sponsorship.