Contact Center Representative - Mt. Laurel

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $27.75

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

well-being benefits

Paid Time Off

Retirement savings program

Career Development

Incentive awards

Employee Discounts

Job Description

TD Bank, one of the world's leading global financial institutions, is a cornerstone in the Personal and Commercial Banking sector. Renowned as the fifth largest bank in North America by branches and stores, TD serves over 27 million households and businesses across Canada, the United States, and worldwide. With a workforce exceeding 95,000 colleagues, TD prides itself on fostering a simple, faster, and more human banking experience. The bank’s culture emphasizes deep customer relationships, disciplined execution, and innovation to continually reimagine banking for its clients, colleagues, and communities.

This particular role is based in Charlotte, North Carolina, within TD’s... Show More

Job Requirements

High school diploma or GED
Minimum of 1+ years experience in retail, customer service, banking, or contact center
Ability to navigate multiple computer systems and applications with speed and accuracy
Digital literacy across devices including smartphones, tablets, and laptops
Exceptional listening skills
Strong relationship management and communication abilities
Team-oriented with resilience in fast-paced environment
Experience handling confidential information preferred
Proficiency in corporate productivity tools
Ability to adhere to flexible work schedules including weekends and holidays
Ability to be onsite for training and key meetings
Work authorized in the United States without employer sponsorship

Job Qualifications

High school diploma or GED
Minimum of 1+ years experience in retail, customer service, banking, or contact center
Ability to navigate multiple computer systems and applications with speed and accuracy
Digital literacy across devices including smartphones, tablets, and laptops
Exceptional listening skills and customer curiosity
Strong relationship management skills and ability to explain complex banking concepts
Positive and energetic demeanor with excellent communication skills
Ability to clearly convey financial information
Team-oriented with resilience in a fast-paced environment
Experience handling confidential information preferred
Proficiency in corporate productivity tools like email, MS Office, Teams, and CRM
Ability to adhere to flexible schedules including weekends and holidays
Work authorization in the United States without employer sponsorship

Job Duties

Provide positive and professional inbound customer service to resolve issues efficiently
Engage with prospective customers through live chat, phone, email, and SMS to guide consumer banking services
Take ownership of customer concerns and resolve issues at first contact, escalating as necessary
Ensure accuracy of customer transactions related to digital banking products, escalating high-risk activities
Arrive on time and ready to manage calls throughout the shift
Use a consultative approach to identify customer needs and facilitate cross-sell or referrals
Complete a range of financial transactions accurately and efficiently

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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