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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $31.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
retirement plans
Employee Discounts
Career development opportunities
Job Description
TD Bank is one of the world’s leading global financial institutions, known for its commitment to client service, innovation, and a fellow-first approach. Ranked as the fifth-largest bank in North America by branches and stores, TD Bank serves over 27 million households and businesses across Canada, the United States, and worldwide. The company prides itself on delivering a banking experience that is remarkably human and refreshingly simple, reflecting its dedication to creating value for its customers through personalized service and trusted financial advice. With more than 95,000 colleagues globally, TD Bank fosters a culture of inclusivity, continuous learning, and professional... Show More
Job Requirements
- High school diploma or GED
- Minimum of 1 year experience in retail, customer service, banking, or contact center
- Ability to navigate multiple computer systems and applications quickly and accurately
- Digital literacy with devices such as smartphones, tablets, and laptops
- Strong listening and communication skills
- Ability to explain financial concepts to diverse customers
- Team player with resilience in a fast-paced environment
- Experience handling confidential information preferred
- Proficiency with corporate productivity tools
- Flexible work schedule including weekends and holidays
- Ability to be onsite for training and key meetings
- Work authorization in the United States without employer sponsorship
Job Qualifications
- High school diploma or GED
- Minimum of 1 year experience in retail, customer service, banking, or contact center
- Ability to navigate multiple computer systems and screens with speed and accuracy
- Digital literacy across various devices such as smartphones and laptops
- Exceptional listening skills and curiosity to resolve customer needs
- Strong relationship management and ability to explain complex banking concepts
- Positive and energetic demeanor with excellent communication skills
- Experience handling confidential information preferred
- Proficiency with standard corporate tools including email, MS Office, Teams, and CRM applications
- Team-oriented with ability to thrive in fast-paced environments
- Ability to communicate financial information clearly
- Flexible availability including weekends and holidays
Job Duties
- Provides positive and professional inbound customer service to resolve issues efficiently
- Engages with prospective customers through various channels including phone, live chat, email, and SMS
- Takes ownership of customer concerns and resolves issues at first point of contact or escalates as necessary
- Ensures due diligence in customer transaction accuracy, especially for digital banking services and escalates high-risk activities
- Arrives on time and manages customer contacts as scheduled throughout shifts
- Completes a broad range of financial transactions accurately and efficiently
- Acts as a brand champion for TD Bank by maintaining a positive image internally and externally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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