Contact Center Representative - Greenville, SC

TD Bank is one of the leading financial institutions in North America, known for its strong commitment to customer service and community engagement. As the fifth largest bank in North America by branches, TD serves over 27 million households and businesses across Canada, the United States, and internationally. With more than 95,000 employees, TD Bank emphasizes creating a remarkably human and refreshingly simple banking experience. The company promotes a diverse and inclusive workplace where every employee is regarded as client-facing, helping to shape the future of banking through innovation, discipline, and a focus on superior customer interactions. TD Bank offers a comprehensive Total Rewards package that includes competitive base salary, variable compensation, health and wellness benefits, retirement programs, paid time off, banking discounts, career development opportunities, and a recognition program aimed at fostering colleague success and satisfaction.

This role is based in Greenville, South Carolina, and is part of the Personal & Commercial Banking line of business within TD. The position involves working 40 hours per week with a competitive hourly wage ranging from $22.00 to $27.75, reflecting the candidate's experience, skills, and geographic location. This Contact Center Representative role is essential to delivering TD's legendary customer experience across multiple contact centers operating 24/7. The primary responsibility is to engage customers positively and professionally via phone, chat, email, and SMS. Representatives will resolve banking product and service issues efficiently, ensuring the needs of TD’s 10 million customers are met to their satisfaction through accurate and timely transactions.

As a Contact Center Representative, you will act as a trusted advisor to TD customers by understanding their needs and addressing concerns with empathy and problem-solving skills. This position requires ownership of customer interactions with the ability to resolve issues at the first point of contact. The representative will support digital banking transactions and escalate non-standard or high-risk activities as necessary, ensuring due diligence in all communications and transactions. The role demands punctuality and readiness to handle scheduled customer calls while maintaining engagement through a consultative approach that identifies cross-selling opportunities or appropriate referrals within the bank.

In addition to fulfilling day-to-day financial transactions such as transfers and debit card disputes, the representative will contribute to operational improvements by providing feedback on processes and procedures. Active participation in team performance and development activities, including cross-training, is expected to foster both personal growth and team success. Maintaining clear communication channels with peers and management will be crucial, along with promoting a fair, positive, and equitable work environment that supports diversity. The ideal candidate acts as a brand ambassador for TD, demonstrating confidence and professionalism both internally and externally.

TD Bank values ongoing collaboration and career development. Employees will have regular performance conversations and access to various training and mentoring programs designed to enhance skills and advance career opportunities. The company is committed to reasonable accommodations and inclusive hiring practices, ensuring equal employment opportunities for all qualified individuals. This Contact Center Representative role also includes a comprehensive onboarding process to equip new hires with the knowledge and tools required to excel. Candidates must be authorized to work in the United States without employer sponsorship and be able to adhere to a flexible schedule, which may include weekends and holidays.