Contact Center Representative - April 13th, Mt. Laurel

TD Bank is one of the world’s leading global financial institutions and stands as the fifth largest bank in North America by branches and stores. With over 27 million households and businesses served in Canada, the United States, and around the world, TD prides itself on creating remarkable, human, and refreshingly simple banking experiences. Employing more than 95,000 dedicated colleagues, TD fosters a culture that values skills, talent, creativity, and disciplined execution to build deeper relationships and deliver faster, simpler banking services. TD’s commitment to customer excellence and innovative financial solutions makes it a premier choice for clients and a distinguished employer for prospective colleagues.\n\nThe role available is for a Contact Center Representative located in Mount Laurel, New Jersey. This position involves working 40 hours per week and offers a competitive pay range of $22.00 to $31.00 USD per hour, reflective of candidate skills, experience, and business needs. TD Bank promotes fair and equitable compensation policies that support career growth and allow employees to progress in their roles and salaries. The bank also emphasizes open communication about pay to ensure transparency and fair treatment.\n\nAs a Contact Center Representative, you will be at the forefront of TD’s mission to provide legendary customer service 24/7 to more than 10 million customers. The role demands professionalism, positivity, and an ability to engage customers effectively across multiple channels, including live chat, phone, email, and SMS. You will be responsible for understanding customer needs, resolving inquiries efficiently, handling a wide array of banking transactions accurately, and escalating issues when necessary. This position requires a consultative approach to customer service, enabling not only problem resolution but also the identification of future customer needs and cross-selling of bank products where appropriate.\n\nThis role is vital in embodying the TD brand and values — being welcoming, curious, knowledgeable, helpful, and thankful. You are expected to contribute to a positive and equitable work environment, supporting diversity and acting as a brand ambassador internally and externally. In addition to routine interactions, you will participate in ongoing performance and development activities, including cross-training within your team. Attendance and readiness to engage in calls throughout scheduled shifts are essential to meet operational demands. This position also demands digital literacy skills across a variety of devices and software and requires sensitivity when handling confidential information.