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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $31.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Job Description
TD Bank is one of the world’s leading global financial institutions and stands as the fifth largest bank in North America by branches and stores. With over 27 million households and businesses served in Canada, the United States, and around the world, TD prides itself on creating remarkable, human, and refreshingly simple banking experiences. Employing more than 95,000 dedicated colleagues, TD fosters a culture that values skills, talent, creativity, and disciplined execution to build deeper relationships and deliver faster, simpler banking services. TD’s commitment to customer excellence and innovative financial solutions makes it a premier choice for clients and a... Show More
Job Requirements
- High school diploma or GED
- Minimum one year of retail, customer service, banking or contact center experience preferred
- Ability to navigate multiple computer systems and applications with speed and accuracy
- Digital literacy with smartphones, tablets, laptops, and headsets
- Exceptional listening skills and curiosity to assist customers
- Strong relationship management skills with ability to explain banking concepts
- Positive demeanor with excellent listening, reading, and communication skills
- Ability to communicate financial information clearly to diverse customers
- Team-oriented with ability to work in fast-paced environment
- Experience handling confidential information preferred
- Proficiency in corporate productivity tools such as email, MS Office, Teams, and CRM
- Ability to adhere to flexible schedule including weekends and holidays
- Willingness to be onsite for training and important meetings
Job Qualifications
- High school diploma or GED
- Minimum one year of retail, customer service, banking or contact center experience preferred
- Ability to navigate multiple computer systems and applications with speed and accuracy
- Digital literacy with smartphones, tablets, laptops, and headsets
- Exceptional listening skills and curiosity to assist customers
- Strong relationship management skills with ability to explain banking concepts
- Positive demeanor with excellent listening, reading, and communication skills
- Ability to communicate financial information clearly to diverse customers
- Team-oriented with ability to work in fast-paced environment
- Experience handling confidential information preferred
- Proficiency in corporate productivity tools such as email, MS Office, Teams, and CRM
- Ability to adhere to flexible schedule including weekends and holidays
- Willingness to be onsite for training and important meetings
Job Duties
- Provide positive and professional inbound customer service to resolve issues efficiently
- Engage with prospective customers through live chat, phone, email, and SMS to guide banking services
- Take ownership of customer concerns and resolve issues at first contact, escalating as necessary
- Ensure accuracy of all customer transactions related to digital banking, escalating high-risk activity
- Arrive on time and ready to manage customer calls throughout the shift
- Use consultative approach to understand and meet current and future service needs, facilitating cross-sell opportunities
- Complete a broad range of financial transactions accurately and efficiently
- Contribute to business objectives and suggest process improvements
- Participate in performance and development activities including cross-training
- Keep team informed about relevant day-to-day information
- Support a diverse workforce by fostering a positive and equitable environment
- Act as a brand champion internally and externally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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