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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $10.32 - $13.55
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Work today get paid today
Free individual Y membership
Discount on programs
Discount on personal training
retirement contribution
403b Retirement Savings Plan
Job Description
The YMCA of Greenville is a dynamic and rapidly growing association committed to enriching the community through youth development, healthy living, and social responsibility. As a well-established non-profit organization, the YMCA of Greenville offers a wide range of programs and services aimed at improving the lives of individuals and families across Greenville and its surrounding areas. Through a mission-driven approach, the association strives to foster inclusivity and provide opportunities for people of all ages and backgrounds to achieve their full potential. The YMCA is recognized not only for its commitment to community strength but also for its welcoming atmosphere, where... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of experience in customer service environment
- Available to work shifts Monday - Friday between 8am - 2pm
- Ability to pick up or trade shifts as a floater when needed
- Strong service orientation with enthusiastic, cooperative, and supportive disposition
- Exceptional verbal communication skills specifically proper phone etiquette
- Excellent listening skills and attention to detail
- Prompt problem analysis and problem-solving skills
- Demonstration of good judgment
Job Qualifications
- Available to work shifts Monday - Friday between 8am - 2pm
- Ability to pick up or trade shifts as a floater when needed
- High school diploma or equivalent
- Minimum two years of experience in customer service environment
- Strong service orientation with enthusiastic, cooperative, and supportive disposition
- Exceptional verbal communication skills and proper phone etiquette
- Excellent listening skills and attention to detail
- Prompt problem analysis and problem-solving skills
- Demonstration of good judgment
Job Duties
- Provides excellent service to members, guests, and program participants via phone, contributing to member retention
- Must have associational-wide knowledge of all branch operations to answer questions of members and guests
- Answer all questions responsive to prospective members, sell memberships and programs, and provide facility and program information
- Handle and resolve membership concerns, informing supervisors of unusual or unresolved issues
- Maintain positive relations with members, participants, and co-workers
- Apply all YMCA policies related to member services
- Register and receipt monies for memberships and program participants
- Utilize Y computer systems skillfully and proficiently
- Develop ability to work without constant supervision and remain at assigned posts for extended periods
- Maintain positive attitude and contribute to a quality work environment
- Adhere to policies relating to consumer boundaries
- Attend and complete required abuse risk management training
- Adhere to procedures for managing high-risk activities and supervising consumers
- Follow mandated reporting requirements
- Adhere to job-specific abuse risk management responsibilities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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