Conference Services Manager with at least 2 years experience
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $67,500.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Hotel Monteleone, a renowned luxury hotel located in the heart of New Orleans, is distinguished for its exceptional hospitality services and vibrant meeting and event spaces. Known for blending historical charm with modern comfort, the hotel provides an ideal setting for conferences, business meetings, and special events. The establishment prides itself on delivering memorable experiences through meticulous planning, attentive service, and a commitment to excellence that supports both leisure travelers and corporate clients alike. With its rich heritage and dedication to quality, The Hotel Monteleone is an esteemed icon within the hospitality industry, attracting a diverse clientele that values... Show More
Job Requirements
- An associate's degree or equivalent from two-year college or technical school
- Two years related experience and/or training
- Or equivalent combination of education and experience
- Previous luxury hotel or related experience strongly preferred
- Previous hotel and catering experience preferred
- Availability to work full-time morning shifts Monday to Sunday with flexibility for overtime and weekends
- Ability to manage multiple tasks efficiently
- Ability to communicate effectively both orally and in writing
- Strong organizational skills
- Ability to lift and/or move up to 25 pounds frequently and up to 10 pounds occasionally
- Ability to perform tasks requiring close vision and manual dexterity
- Willingness to maintain professional conduct and punctuality
Job Qualifications
- Proven experience in catering sales or related sales roles
- Strong sales and negotiation skills
- Excellent communication and interpersonal abilities
- Knowledge of catering industry trends, pricing, and customer preferences
- Ability to work independently and collaboratively in a fast-paced environment
- Results-driven with a track record of meeting or exceeding sales targets
- Guest-focused with an emphasis on customer service
- Attention to detail
- Ability to multi-task
- Typing proficiency of at least 40 WPM
- Proficiency in Microsoft Office Word Processing and Excel Spreadsheet software
- Knowledge of HTML internet software
- Experience with Opera Cloud PMS and Amadeus
- Ability to read and comprehend written instructions, correspondence, and memos
- Effective presentation skills in one-on-one and small group settings
- Competence in math including rate, ratio, and percent computations
Job Duties
- Manage leads and send proposals for RFPs for meeting groups of less than 10 rooms
- Review booking information including contracts, room blocks, cut-off dates, special concessions, and attrition
- Prepare and execute turnover letters facilitating sales to conference services transition
- Establish and follow-up on action dates for bookings
- Participate in site visits and planning meetings
- Reconfirm and enforce contract deadlines to maximize meeting space and revenue
- Respond promptly to customer correspondence and communications
- Ensure reservations for suite blocks and special concessions are correctly input into Opera
- Request and audit group registration lists with reservations
- Finalize meeting and event requirements focusing on space utilization and upselling
- Coordinate customer needs with internal and external suppliers such as entertainment and audiovisual services
- Identify VIP guests and ensure appropriate arrangements
- Prepare proforma invoices
- Collaborate with accounting on credit arrangements and payment follow-ups
- Produce and distribute detailed group resumes and Banquet Event Orders
- Prepare event diagrams and input client guarantees in Salesforce
- Participate in menu and sales meetings
- Monitor event execution on-site
- Provide accurate food and beverage revenue forecasts
- Maintain communication logs in Salesforce
- Adhere to all relevant laws and regulations relating to meetings and events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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