Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
flexible schedule
Employee Discounts
Job Description
Kimpton Hotels & Restaurants is a renowned boutique hospitality company founded in San Francisco in 1981 by Bill Kimpton. The company revolutionized the hotel industry by rejecting impersonal, generic hospitality practices and instead fostering heartfelt, human connections that enhance the experiences of both guests and employees. Kimpton Hotels is known for cultivating a lively, rebellious, and genuine culture where individuality and creativity are celebrated. The company values diversity and inclusivity, embracing people of all backgrounds, lifestyles, and identities as part of its vibrant community. At Kimpton Hotels, employees are empowered to be themselves, lead themselves, and make meaningful contributions to improve the lives of coworkers, guests, owners, and the community at large.
The role of Conference Services Manager (CSM) at Kimpton Hotels is a critical position that serves as the essential link between the hotel operations departments and the client. The primary responsibility of this role is to manage conference services with a balance of contract execution, service quality, and profitability. The CSM plays an integral part in maximizing the hotel's revenue streams, which include food and beverage sales, room rentals, and additional auxiliary services such as audiovisual equipment, storage, and labor fees. This requires coordinating all aspects of meetings, conferences, exhibit shows, and special events with meticulous attention to detail and clear communication between the customer and hotel staff.
As a Conference Services Manager, you will be entrusted with overseeing contract guidelines and ensuring that all client groups meet or exceed minimum revenue goals. You will manage menu arrangements that align with client needs while optimizing financial returns for the hotel. Monitoring reservation cut-off dates, handling rooming lists, and conducting personalized site tours are just a few key elements of the job that require excellent organizational and interpersonal skills. Preparing comprehensive conference profiles and post-event reports helps maintain high service standards and informs continuous improvement efforts.
Kimpton Hotels values innovation, enthusiasm, and flexibility, and the ideal candidate will embody these qualities along with a thorough understanding of hospitality operations, particularly related to food, beverage, and meeting room setups. The company fosters a culture that encourages employees to take initiative, work independently, and deliver exceptional guest experiences. The hourly pay rate for this position is $24.00, and eligible employees have access to a robust benefits package, including paid time off, medical, dental, and vision insurance, and 401(k) retirement savings plans. Kimpton Hotels is committed to creating an inclusive and supportive work environment that celebrates differences and promotes personal and professional growth. Joining Kimpton means becoming part of a unique hospitality experience defined by connection, creativity, and care.
The role of Conference Services Manager (CSM) at Kimpton Hotels is a critical position that serves as the essential link between the hotel operations departments and the client. The primary responsibility of this role is to manage conference services with a balance of contract execution, service quality, and profitability. The CSM plays an integral part in maximizing the hotel's revenue streams, which include food and beverage sales, room rentals, and additional auxiliary services such as audiovisual equipment, storage, and labor fees. This requires coordinating all aspects of meetings, conferences, exhibit shows, and special events with meticulous attention to detail and clear communication between the customer and hotel staff.
As a Conference Services Manager, you will be entrusted with overseeing contract guidelines and ensuring that all client groups meet or exceed minimum revenue goals. You will manage menu arrangements that align with client needs while optimizing financial returns for the hotel. Monitoring reservation cut-off dates, handling rooming lists, and conducting personalized site tours are just a few key elements of the job that require excellent organizational and interpersonal skills. Preparing comprehensive conference profiles and post-event reports helps maintain high service standards and informs continuous improvement efforts.
Kimpton Hotels values innovation, enthusiasm, and flexibility, and the ideal candidate will embody these qualities along with a thorough understanding of hospitality operations, particularly related to food, beverage, and meeting room setups. The company fosters a culture that encourages employees to take initiative, work independently, and deliver exceptional guest experiences. The hourly pay rate for this position is $24.00, and eligible employees have access to a robust benefits package, including paid time off, medical, dental, and vision insurance, and 401(k) retirement savings plans. Kimpton Hotels is committed to creating an inclusive and supportive work environment that celebrates differences and promotes personal and professional growth. Joining Kimpton means becoming part of a unique hospitality experience defined by connection, creativity, and care.
Job Requirements
- 1+ years related experience in hospitality industry
- Solid knowledge of food and beverage and meeting room setups
- Familiarity with property, space, food and beverage offerings and capacities
- Strong organizational and communication skills
- Proficiency in Microsoft Office
- Creativity and flexibility in problem-solving
- Ability to work independently and lead oneself
Job Qualifications
- 1+ years related experience in hospitality industry with solid knowledge of food + beverage and meeting room sets
- Thorough knowledge of property, space, food + beverage offerings and capacities
- High level of creativity, enthusiasm and flexibility
- Well organized, detail orientated and excellent follow-up skills
- Superior writing skills and knowledge of Microsoft Office
- Delphi experience preferred, but not required
- Ability to be yourself, lead yourself, make it count
Job Duties
- Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments
- Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition
- Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client
- Obtain conference rooming lists, monitor cut-off dates, and obtain rooming lists by the due date and sales contract
- Assist conference clients with off-premise (hotel) details
- Conduct tours for potential and booked clients to provide personable experiences
- Provide an accurate conference profile that documents all aspects of a particular conference, including menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information
- Prepare a comprehensive post conference report on all conferences
- Complete and distribute banquet event orders, reports, and correspondence as required
- Maintain accurate and current space blocks in the group function room log, observing proper turnovers and releasing unused space as appropriate
- Participate in weekly BEO, sales, and operations meetings, as well as maintain a local catering sales goal
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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