Conference Services Manager

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,400.00 - $61,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Employee assistance program

Career Development

Job Description

Kimpton Hotels & Restaurants is a pioneering boutique hotel brand known for its heartfelt approach to hospitality. Founded in 1981 by Bill Kimpton in San Francisco, the company was created as a refreshing alternative to the impersonal and generic hospitality experiences common at the time. Kimpton’s core mission is to foster genuine human connections between guests, employees, and communities, making a positive impact on everyone they touch. Recognized for its unique, quirky, and vibrant culture, Kimpton Hotels promotes an environment where individuality, creativity, and self-leadership are encouraged, celebrated, and empowered. This culture stems from the company’s entrepreneurial spirit and zest for life, which continues to define its vibrant workplace environment today.

The Conference Services Manager (CSM) role at Kimpton Hotels is pivotal in ensuring seamless coordination between hotel operations and clients. The CSM acts as the primary liaison responsible for managing conferences, meetings, and special events with precision and thoughtful communication. This full-time position includes overseeing the execution of contracts, ensuring that revenue goals through food and beverage sales, room rentals, and auxiliary services are met or exceeded. The role demands a blend of exceptional organizational abilities, superior customer service, and strategic revenue management, all while fostering warm, personable client relationships.

In this capacity, the Conference Services Manager ensures that all details concerning meetings and events are handled efficiently—from menu planning that balances client satisfaction with revenue optimization to maintaining accurate records such as conference profiles, rooming lists, and post-conference reports. This position requires coordinating multiple hotel departments to deliver a flawless event experience that aligns with the Kimpton standard of heartfelt hospitality. The Conference Services Manager not only contributes to the company’s revenue goals but also enhances the distinctive guest experience that Kimpton Hotels are known for.

This role offers an excellent opportunity for hospitality professionals passionate about event management, client relations, and boutique hotel culture. Candidates are expected to bring a creative, enthusiastic, and flexible approach to managing diverse events while using strong interpersonal skills to create memorable experiences for clients and guests. The Kimpton workplace thrives on diversity and inclusiveness, welcoming individuals of all backgrounds and encouraging employees to be their authentic selves. Working at Kimpton means being part of a unique hospitality brand that values integrity, creativity, teamwork, and a deep commitment to its communities and people. Whether you’re coordinating a small meeting or a large conference, your contributions as a Conference Services Manager are crucial to the company’s ongoing success and to enhancing the lives of coworkers and guests alike.

Job Requirements

1+ years related experience in hospitality industry with solid knowledge of food and beverage and meeting room sets
Thorough knowledge of property, space, food and beverage offerings and capacities
High level of creativity, enthusiasm and flexibility
Well organized, detail orientated and excellent follow-up skills
Superior writing skills and knowledge of Microsoft Office
Delphi experience preferred but not required
Ability to be yourself, lead yourself, make it count

Job Qualifications

1+ years related experience in hospitality industry with solid knowledge of food + beverage and meeting room sets
Thorough knowledge of property, space, food + beverage offerings and capacities
High level of creativity, enthusiasm and flexibility
Well organized, detail orientated and excellent follow-up skills
Superior writing skills and knowledge of Microsoft Office
Delphi experience preferred but not required
Ability to be yourself, lead yourself, make it count

Job Duties

Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments
Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition
Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client
Obtain conference rooming lists, monitor cut-off dates, and obtain rooming lists by the due date and sales contract
Assist conference clients with off-premise (hotel) details
Conduct tours for potential and booked clients providing personable experiences
Provide an accurate conference profile that documents all aspects of a particular conference, including menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information
Prepare comprehensive post conference reports on all conferences
Complete and distribute banquet event orders, reports, and correspondence as required, maintaining accurate and current space blocks