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Conference Services Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $60,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Life insurance
short-term disability
long-term disability
401(k)
Paid Time Off
vacation benefits
sick leave
Holiday pay
Employee Discounts

Job Description

The Woodlands Resort, Curio Collection, located just 2 miles from The Woodlands Waterway in the Houston area, is a premier luxury resort known for its exceptional amenities, beautiful surroundings, and outstanding hospitality services. Celebrating 50 years alongside The Woodlands township, this resort is part of the distinguished HEI Hotels and Resorts portfolio, a company that values its people as its greatest asset. HEI Hotels and Resorts is dedicated to fostering an inclusive and supportive work environment where associates receive competitive compensation, comprehensive benefits, industry-leading training, and the resources necessary to succeed and excel in their roles.

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Job Requirements

  • Minimum of one year hospitality industry experience
  • Prior catering sales experience
  • Experience with Microsoft Word, Excel, and Delphi
  • Knowledge of sales and revenue management
  • Ability to work under time constraints and meet deadlines
  • Strong communication skills
  • Ability to collaborate with multiple stakeholders
  • Must comply with attendance requirements
  • Willingness to engage with industry organizations
  • Must be available for consistent work schedule

Job Qualifications

  • Prior experience in hospitality with specific catering sales experience
  • Minimum of one year within the hospitality industry
  • Experience at a similar size and quality hotel
  • Computer proficiency including Microsoft Word, Excel, and Delphi
  • Knowledge of sales skills, revenue management, training, and peer motivation
  • Familiarity with hotel features, benefits, and competing market hotels
  • Ability to execute effective action plans
  • Understanding of hotel operations including marketing, security, labor relations, business plans, repairs, maintenance, budgeting, quality assurance, hospitality law, and long-term planning
  • Strong verbal and written communication skills
  • Ability to adapt communication style to different audiences

Job Duties

  • Create the desired conference and meet clients' needs through active communication, planning, and team leadership
  • Understand monthly forecasting and the annual budget process
  • Raise meeting planner evaluation scores and implement methods to exceed satisfaction
  • Optimize room rental charges
  • Participate in re-booking of repeat business by maintaining long-term client relationships
  • Engage in industry organizations such as NACE and MPI
  • Provide innovative event setups and menus in coordination with culinary and banquet teams
  • Generate detailed banquet event orders and manage audiovisual equipment as a profit center
  • Monitor group room blocks and coordinate with operating departments
  • Work with outside vendors to ensure client satisfaction for events
  • Comply with attendance rules and perform other related duties

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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