Conference Services Events Manager

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company known for delivering exceptional experiences to its guests, residents, and partners. With a global presence, Four Seasons is powered by its dedicated and passionate team members who continuously strive to push themselves to new heights and treat each other with respect and kindness. The company places a strong emphasis on creating a world-class employee experience and nurturing a positive company culture, believing that a satisfied and engaged workforce is the foundation for delivering unforgettable guest experiences.

At Four Seasons, the philosophy centers on recognizing familiar faces, warmly welcoming new ones, and treating everyone encountered with the same care and respect that one would expect in return. This approach extends to every interaction, whether it be with employees, guests, or residents, fostering a sense of genuine connection and creating lasting impressions. The organization believes life is richer when people connect authentically to one another and the world around them.

The Four Seasons Resort and Residences Jackson Hole is a luxurious mountain lodge set in the heart of the American West. Located in a lush mountain valley, this five-star resort is surrounded by some of the United States' most dramatic peaks, world-famous ski runs, and picturesque wildlife areas in nearby Grand Teton National Park. This location offers guests unforgettable adventures in every season, complemented by lavish accommodations and top-notch onsite amenities that blend natural beauty with refined luxury.

The role of Conference Services Manager at Four Seasons Resort and Residences Jackson Hole is a key position within the events department. Reporting directly to the Director of Events, the Conference Services Manager coordinates all aspects of group events that are booked through the Sales Department. This role serves as the primary liaison between clients and the hotel departments, ensuring smooth communication and flawless event execution from initial planning through to completion.

The Conference Services Manager guides meeting planners thoroughly through the planning process, ensuring adherence to sales agreements and consistently delivering a level of service that exceeds client expectations. The primary aim is to create seamless, memorable group experiences that foster high client satisfaction and operational excellence. Responsibilities include overseeing the client experience from file turnover to post-event follow-up, managing group room blocks and meeting space allocations to optimize revenue, and leading pre- and post-event meetings to ensure cross-departmental alignment and feedback incorporation.

Collaboration with Sales and Catering teams is crucial for efficient function space management and overall event strategy. The manager finalizes detailed booking requirements including menus, room setups, and audiovisual needs, works to maximize revenue potential through strategic upselling and value-added recommendations, and ensures all event details are documented accurately through Banquet Event Orders, resumes, and daily reports.

The Conference Services Manager also oversees banquet checks, conducts post-event billing reviews, and reviews all function spaces with the banquet manager while maintaining compliance with Four Seasons' high standards. They act as the key point of contact for client issues during events, resolving challenges promptly and keeping the Director of Events informed of potential concerns. The role requires active participation in sales, operations, and banquet event order meetings, maintaining professionalism and upholding the Four Seasons' standards of conduct and work rules.

Overall, this role is essential in harmonizing the efforts of various hotel departments and creating exceptional event experiences for clients. It offers a dynamic, fast-paced environment where creativity, strong organizational skills, and client-focused decision-making are essential. With this position based at a luxury resort destination, it provides not only a fulfilling career path but also opportunities to work in a stunning natural setting with a world-class team dedicated to excellence and memorable hospitality.