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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $80.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Pacific Hospitality Group is a distinguished owner/operator company that operates within the hospitality industry, focusing on creating remarkable experiences for guests and long-term value for investors and team members. Known for its commitment to integrity, customer focus, and principled entrepreneurship, the group strives to enrich people’s lives by offering memorable service, giving back to communities, and honoring spiritual values. As a family-focused organization, Pacific Hospitality Group emphasizes sustainable growth and team member development through long-term holds of their properties. One of their prized properties, The Meritage Resort & Spa in Napa, California, provides a luxurious and sophisticated destination, blending stunning... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Two years of experience planning, organizing and/or executing events in convention services, catering, or banquets
- Ability to assist in preparing creative menu offerings
- Knowledge of sales techniques and ability to negotiate and close sales
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and solve problems
- Working knowledge of MS Office and ability to use hotel telephone and computer systems
- Ability to work varying schedules including holidays, weekends and alternate shifts
- Maintain clean appearance and professional demeanor
- Adherence to safety policies and procedures including OSHA regulations and PPE use
Job Qualifications
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- Bachelor’s degree in Hospitality Management desired
- Two years of experience planning, organizing and/or executing events with convention services, catering, or banquets
- Ability to assist in preparing creative menu offerings from banquet menu guide
- Experience with food and wine pairing desired
- Ability to understand and participate in monthly forecasting and annual budget process
- Strong knowledge of sales techniques with ability to negotiate and close sales
- Excellent creative skills for innovative set-ups, menus, and functions
- Ability to generate creative and innovative menus while working with Chef on pricing
- Completion of all required training as scheduled
- Strong communication and interpersonal skills with commitment to guest satisfaction
- Ability to use discretion with confidential or sensitive information
- Ability to solve problems and remain calm during busy or emergency situations
- Working knowledge of MS Office and ability to learn telephone/computer systems
- Knowledge and experience with audio/visual technology
- Strong attention to detail and ability to handle multiple tasks
- Ability to read, analyze and interpret business periodicals and write reports
- Ability to effectively present information and respond to questions
- Proficiency in English
Job Duties
- Meet with customer to understand needs, offer suggestions, and determine all set-up needs, equipment and menu items
- Anticipate all needs to provide flawless execution of the event
- Identify opportunities to cross-sell and up-sell services to optimize total revenue potential and guest experience
- Host or participate in site inspections and client presentations to showcase property offerings
- Rebook for future events
- Execute written sales agreements for varied events including full-service meetings, conventions and social and corporate events
- Create and maintain each event's banquet event order outlining all event details including instructions for setup, menu and wine choices
- Maintain contact with customer to ensure accuracy and finalize event details
- Disseminate event information to operational departments to ensure needs are met
- Attend and oversee execution of events to ensure client satisfaction
- Work closely with banquet department on operations and event execution
- Evaluate alternatives and decide on a plan of action as needed
- Wear closed toe and heel shoes and follow all safety policies including OSHA and PPE protocols
- Report to work on time and regularly
- Maintain organized file management system for sales efforts and client records
- Develop and maintain strong client relationships through professional and ethical interactions
- Follow up promptly with customer inquiries and needs
- Resolve guest complaints within scope or escalate to management
- Notify supervisor or security of unusual events or circumstances
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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