Conference Sales & Service Assistant
Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Pet insurance
Disability insurance
Paid Time Off
401(k) with employer match
Employee cafeteria
Uniforms Provided
Hotel discount program
Employee Referral Bonus Program
Job Description
Koury Corporation is a well-established hospitality company known for operating a portfolio of premier hotels and resorts that deliver exceptional guest experiences. With a strong emphasis on service excellence, Koury Corporation fosters a diverse and inclusive workplace culture and is recognized for its commitment to supporting employees and guests alike. The company has built a reputable brand within the hospitality sector by combining high standards of customer care with efficient business operations, making it a preferred employer in the hospitality industry.
The Conference Sales & Services Assistant role at Koury Corporation is an hourly position, scheduled Monday through Friday from 8:30 AM to 5:30 PM. This role is integral to the smooth coordination of sales and convention services within the organization. The assistant plays a pivotal part in preparing critical documentation related to clients, events, and management. It involves close coordination with multiple departments including sales, convention services, and other property teams to ensure consistent and high-quality service throughout the customer journey. This position functions as an internal office assistant for the sales and convention service teams, facilitating an effective transition of information and maintaining a positive guest experience on the property.
Primary responsibilities include managing initial guest communications, correctly routing requests to sales or convention service managers, providing detailed information to the relevant departments, and promoting the proper usage of function and event spaces. The assistant also promotes additional services, attractions, and subcontractors that can enhance the guest experience during group events. Administrative tasks are a significant part of this role and encompass office filing, managing emails and telephone communications, scheduling, handling mail distribution, creating informational packets for clients, and maintaining office supplies.
The position emphasizes strong guest hospitality skills and the ability to create a welcoming atmosphere for guest relations. The assistant is expected to uphold company policies, government regulations, safety codes, and evacuation procedures in all communications related to group or individual traveler business. In addition, the role supports reception and sales coordination duties such as preparing for site visits and handling administrative tasks like weekly reporting and managing promotional inventories.
Koury Corporation values teamwork, organization, and multifaceted communication capabilities, emphasizing the importance of problem-solving and conflict resolution skills to enhance guest satisfaction. This is an excellent opportunity for individuals seeking a dynamic, customer-focused position within a growing hospitality company that prioritizes employee development and inclusivity.
The Conference Sales & Services Assistant role at Koury Corporation is an hourly position, scheduled Monday through Friday from 8:30 AM to 5:30 PM. This role is integral to the smooth coordination of sales and convention services within the organization. The assistant plays a pivotal part in preparing critical documentation related to clients, events, and management. It involves close coordination with multiple departments including sales, convention services, and other property teams to ensure consistent and high-quality service throughout the customer journey. This position functions as an internal office assistant for the sales and convention service teams, facilitating an effective transition of information and maintaining a positive guest experience on the property.
Primary responsibilities include managing initial guest communications, correctly routing requests to sales or convention service managers, providing detailed information to the relevant departments, and promoting the proper usage of function and event spaces. The assistant also promotes additional services, attractions, and subcontractors that can enhance the guest experience during group events. Administrative tasks are a significant part of this role and encompass office filing, managing emails and telephone communications, scheduling, handling mail distribution, creating informational packets for clients, and maintaining office supplies.
The position emphasizes strong guest hospitality skills and the ability to create a welcoming atmosphere for guest relations. The assistant is expected to uphold company policies, government regulations, safety codes, and evacuation procedures in all communications related to group or individual traveler business. In addition, the role supports reception and sales coordination duties such as preparing for site visits and handling administrative tasks like weekly reporting and managing promotional inventories.
Koury Corporation values teamwork, organization, and multifaceted communication capabilities, emphasizing the importance of problem-solving and conflict resolution skills to enhance guest satisfaction. This is an excellent opportunity for individuals seeking a dynamic, customer-focused position within a growing hospitality company that prioritizes employee development and inclusivity.
Job Requirements
- Organizational and multi-tasking skills
- problem solving and conflict resolution skills
- written and verbal communication skills
- customer relationship management skills
- Microsoft Word and Excel program skills
- telephone and in-person communications etiquette
Job Qualifications
- Organizational and multi-tasking skills
- problem solving and conflict resolution skills
- written and verbal communication skills
- customer relationship management skills
- proficiency with Microsoft Word and Excel
- professional telephone and in-person communication etiquette
Job Duties
- Prepares essential client, event and manager documentation
- coordinates with sales, convention services, property departments and customers to ensure consistent, high-level service
- manages initial telephone and written communications with guests to obtain background details of group requests
- assists in transitioning clients to the correct sales or convention service managers
- communicates accurate group specifications and history to appropriate departments
- promotes proper use of function spaces and event venues
- promotes all available goods, services, attractions and subcontractors to sales and convention services group functions
- oversees and executes administrative tasks including filing, printing, scanning, managing communications, scheduling, mail distribution, creating client informational packets, distributing employee birthday cards, ordering and restocking office supplies
- communicates company policies, fire department regulations, safety alert codes, and evacuation policies for groups and individual travelers
- prepares for site visits for sales and convention service managers
- supports sales coordinator with weekly reporting, creating vouchers, file management, and promotional inventory
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
