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Conference Center Sales Manager
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $29.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Professional development opportunities
Flexible work schedule
Job Description
The California Center for the Arts, Escondido is a multifaceted cultural institution dedicated to enriching the community through arts, education, and events. As a premier venue located in Escondido, California, the Center serves as a hub for a diverse array of cultural and community activities, ranging from art exhibitions and theater performances to conferences and public gatherings. The Center's Conference Center department plays a pivotal role in facilitating events and meetings that support the cultural fabric and economic vitality of the region. The Center takes pride in fostering a stimulating and inclusive environment where creativity and community engagement flourish. It... Show More
Job Requirements
- Minimum four years of experience in catering and conference center sales or public facility management with strong background in culinary operations and banquet food production
- excellent communication skills both written and verbal
- ability to work and communicate with all inter-office departments and customers
- knowledge and proficiency in trade show and convention planning requirements
- skills in sales, event planning, and contract and proposal negotiations
- knowledge and proficiency in sales office management systems
- self-motivated and able to work independently with excellent time management
- general office and computer skills
- computer literate in Microsoft Office and/or Google Suites, Caterease, and Artifax
- commitment to providing exceptional customer service
Job Qualifications
- Minimum of bachelor’s degree and/or at least four years of relevant experience in hospitality and catering
- project management certification or equivalent experience
- excellent written and verbal communication skills
- knowledge of trade show and convention planning
- exceptional skills in sales, event planning, contract, and proposal negotiations
- proficiency in sales office management systems
- computer literate in Microsoft Office and/or Google Suites, Caterease, and Artifax
- demonstrated commitment to exceptional customer service
- experience in nonprofit environment is desired but not required
Job Duties
- Responds quickly and effectively to rental inquiries and leads
- works on outside sales to bring new business to the Center as time permits
- adds rental events to Caterease and Artifax
- utilizes approved sales tools for contract generation such as P&L workbooks and approved profit margin calculations
- utilizes approved venue rental rate sheets per market segment and preliminary event questionnaires
- cooperates with other sales managers to manage revenues, calendar holds, coordinate bookings, sales promotions, lead referrals, and special projects
- works on rental bookings from first inquiry to final settlement including email and phone communications, application issuance and review, contract issuance and review, and transposition of all completed paperwork
- communicates pertinent information to other service providers including Banquets Department, Facilities, and Housekeeping
- properly maintains Google Drive files and Caterease records for all rental clients
- manages Conference Center rental calendar including input of annual return clients and current leads with projected revenues and expenses
- assists with site tours and vetting Conference Center rental clients
- reviews and updates SOPs and policies presenting changes for approval
- manages project feedback and provides diplomatic solutions
- collects event information through questionnaires, drafts contracts, and facilitates handoff to Banquets team
- follows up on outstanding balances related to events
- acts as liaison between clients, staff, vendors, and guests on day/night of events
- provides outstanding customer service to rental clients and guests
- responds to special requests from guests and clients
- acts appropriately in event environments respecting all participants
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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