Conference Center Manager

Delaware Technical Community College (DTCC) is a comprehensive community college serving the state of Delaware with multiple campuses, including the Wilmington Campus, located at 300 N. Orange St., Wilmington, Delaware 19801. DTCC provides accessible, affordable, and high-quality education, training, and workforce development programs designed to meet the evolving needs of students and the community. As a leading institution, DTCC focuses on fostering student success, professional development, and community engagement through diverse educational pathways and practical training opportunities. The college is committed to excellence and innovation while maintaining a supportive campus environment for both students and staff.

The role of Conference Services Manager at Delaware Technical Community College is a dynamic and integral position responsible for overseeing the daily operations of the campus conference center at the Wilmington Campus. The Conference Services Manager coordinates a broad spectrum of activities including event planning, facility scheduling, catering oversight, audiovisual service management, and customer support for both internal stakeholders and external clients. This position is essential for ensuring smooth event execution, maximizing facility readiness, and supporting revenue growth through strategic client engagement and business development initiatives. With a salary of $49,634 annually, this role requires a keen ability to manage multiple priorities in a fast-paced environment while maintaining exceptional customer service standards.

In this role, the Conference Services Manager reports to an administrative or professional supervisor and takes charge of planning, organizing, and coordinating facility management for thousands of annual events hosted at the campus conference center. Responsibilities extend to supervising part-time staff, ensuring the upkeep and cleanliness of all conference areas—including classrooms, restrooms, and kitchen facilities—during evenings and weekends, and overseeing the complete catering service delivery. The incumbent is also tasked with maintaining accurate furniture and equipment inventory, managing scheduling logistics, and responding promptly to all internal and external inquiries related to conference center services.

Additionally, this role plays a pivotal part in marketing Workforce Development and Community Education facility services by conducting tours, soliciting customer needs, and promoting the range of support services available, such as audiovisual and sanitation provisions. The manager monitors caterer performance to maintain compliance with public health standards and handles financial tasks including contract preparation, invoicing, accounts receivable tracking, and arranging special payment schedules. Committee participation and scheduling of campus sports facilities as assigned are also part of the responsibilities.

To excel in this position, the ideal candidate should possess strong organizational, interpersonal, and communication skills along with proficiency in computer use and multimedia equipment. The ability to multitask, research, compile, and analyze data efficiently is critical. The Conference Services Manager is expected to consistently deliver exceptional customer service, foster positive relationships with community partners and campus departments, and address potential issues proactively by informing the Director of Workforce Development and Community Education.

This opportunity at Delaware Technical Community College offers a fulfilling career pathway for candidates passionate about facility management, event coordination, and client engagement within an educational institution committed to community enrichment and workforce development.