Concierge/Reception - Guest Services - Mary Birch Hospital - Variable Shift - Per Diem

Mary Birch Hospital is a renowned healthcare institution located in San Diego, California, operating under the Sharp HealthCare system. Sharp HealthCare is a leading integrated regional health care delivery system, known for providing exceptional care and innovative services to the communities it serves. The hospital is committed to delivering quality patient care with a focus on safety, compassion, and professional excellence. The work environment at Mary Birch Hospital fosters teamwork, diversity, and a dedication to continuous improvement, ensuring every employee contributes meaningfully to the organization's mission of enhancing health and well-being. The hospital caters to a wide spectrum of healthcare needs and is recognized for its advanced treatment options and patient-centered approach. Employees of Sharp HealthCare benefit from employment stability, competitive compensation, and opportunities for professional growth within a supportive community-oriented health system.

The role available is a Front Desk Customer Service position at Mary Birch Hospital. This role is a per diem, variable-hour position, offering flexible shift start and end times to align with hospital needs. Compensation ranges from $27.50 to $33.53 per hour, reflecting the value placed on skilled and dedicated personnel. As a union position under a Collective Bargaining Agreement with SEIU-UHW, new hires are required to join the union within 31 days of employment. The position is pivotal in enhancing the patient and visitor experience by providing exceptional front-line customer service. The incumbent will serve as the first point of contact for patients, visitors, and internal customers, delivering courteous and personalized assistance that embodies the Sharp Experience.

Key responsibilities include managing multiple demands efficiently, communicating effectively with diverse individuals, problem-solving daily challenges, and utilizing service recovery techniques to resolve issues promptly. The person in this role will maintain a safe and welcoming lobby environment by overseeing cleanliness, managing wheelchairs, and handling lost and found items. They will also provide clear directions, escort patients to required destinations, arrange transportation services, and educate patients about hospital processes. Team collaboration is essential, as the role involves coordinating with other front desk staff to standardize practices and foster a positive workplace culture.

This position requires strong organizational skills, the ability to multitask, and the flexibility to adapt to new procedures or assignments. Additionally, the role includes training volunteers and new employees, ensuring they are knowledgeable about facility operations and customer service standards. Bilingual skills in English and Spanish are preferred, enhancing communication with a diverse patient population. Candidates must demonstrate an ability to interact considerately with individuals of varying temperaments and backgrounds, emphasizing empathy, respect, and professionalism throughout their interactions.

Overall, this position offers a rewarding opportunity for individuals passionate about healthcare customer service and committed to making a positive impact in a dynamic hospital setting. It emphasizes collaboration, continuous learning, and a dedication to the well-being of every patient and visitor served by Mary Birch Hospital and the greater Sharp HealthCare network.