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Concierge/Reception - Guest Services - Mary Birch Hospital - Variable Shift - Per Diem
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $27.50 - $30.40
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible scheduling
Employee wellness programs
Professional development opportunities
Job Description
Mary Birch Hospital is a renowned healthcare institution located in San Diego, California, operating under the Sharp HealthCare system. Sharp HealthCare is a leading integrated regional health care delivery system, known for providing exceptional care and innovative services to the communities it serves. The hospital is committed to delivering quality patient care with a focus on safety, compassion, and professional excellence. The work environment at Mary Birch Hospital fosters teamwork, diversity, and a dedication to continuous improvement, ensuring every employee contributes meaningfully to the organization's mission of enhancing health and well-being. The hospital caters to a wide spectrum of healthcare... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service roles
- Ability to multitask and manage competing priorities
- Strong communication and interpersonal skills
- Ability to provide directions and escort patients
- Flexibility to work variable shifts including weekends as needed
- Union membership within 31 days of hiring
Job Qualifications
- Experience in dealing with multiple demands simultaneously
- Strong customer service background
- High school diploma or equivalent
- Some college coursework preferred
- Ability to communicate effectively in English
- Bilingual English/Spanish preferred
- Ability to train and supervise volunteers and new staff
Job Duties
- Provide exemplary customer service to all patients, visitors and staff
- Manage multiple demands and prioritize tasks effectively
- Maintain a safe and clean lobby environment including wheelchairs and lost and found
- Provide directions, escort patients and arrange transportation services
- Participate in team meetings and contribute to problem identification and solutions
- Train and orient volunteers and new front desk staff
- Utilize service recovery techniques to resolve customer issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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