Job Overview
Compensation
Hourly
Range $14.75 - $19.25
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
Flagship Restaurant Group is a distinguished hospitality establishment committed to creating exceptional dining experiences that leave a lasting impact. Known for its dedication to diversity, inclusion, and community, Flagship stands out as a restaurant group where everyone belongs, regardless of language, race, sexual orientation, or culture. This inclusive approach extends not only to guests but also to employees, fostering an environment based on respect, empowerment, and growth. The company prioritizes developing hospitality knowledge and building clear career paths for its team members, making it a vibrant place for professionals seeking to thrive in the dynamic restaurant industry.
As our Concierge/Lead Host, you will play a crucial role in shaping the guest experience from the moment they arrive. Acting as the first point of contact, you will set the energy and tone for every guest entering the venue, ensuring a welcoming and memorable atmosphere. Your responsibilities will include managing guest flow, conducting seating arrangements, and handling phone inquiries professionally and efficiently. This position demands a genuine, attentive, and empathetic approach to hospitality, going beyond basic service to create meaningful interactions that enhance customer satisfaction.
The role requires a positive, charismatic, and friendly individual who thrives in a fast-paced environment and works well as part of a team. Excellent communication skills and a personable demeanour are essential, as you will be interacting constantly with guests and coordinating closely with the restaurant staff. Attention to detail and the ability to keep organized even during busy peak periods ensure smooth transitions from the concierge stand to the dining area.
Working at Flagship means more than just a job; it is about contributing to a culture where employees can grow professionally while being supported in an inclusive and respectful workspace. The Concierge/Lead Host position is an excellent opportunity for someone passionate about hospitality and dedicated to delivering outstanding guest experiences in a reputable restaurant group that values diversity and career development. This opportunity allows individuals to develop their hospitality skills and take meaningful strides on their career path within the Flagship Restaurant Group.
As our Concierge/Lead Host, you will play a crucial role in shaping the guest experience from the moment they arrive. Acting as the first point of contact, you will set the energy and tone for every guest entering the venue, ensuring a welcoming and memorable atmosphere. Your responsibilities will include managing guest flow, conducting seating arrangements, and handling phone inquiries professionally and efficiently. This position demands a genuine, attentive, and empathetic approach to hospitality, going beyond basic service to create meaningful interactions that enhance customer satisfaction.
The role requires a positive, charismatic, and friendly individual who thrives in a fast-paced environment and works well as part of a team. Excellent communication skills and a personable demeanour are essential, as you will be interacting constantly with guests and coordinating closely with the restaurant staff. Attention to detail and the ability to keep organized even during busy peak periods ensure smooth transitions from the concierge stand to the dining area.
Working at Flagship means more than just a job; it is about contributing to a culture where employees can grow professionally while being supported in an inclusive and respectful workspace. The Concierge/Lead Host position is an excellent opportunity for someone passionate about hospitality and dedicated to delivering outstanding guest experiences in a reputable restaurant group that values diversity and career development. This opportunity allows individuals to develop their hospitality skills and take meaningful strides on their career path within the Flagship Restaurant Group.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Strong interpersonal and communication skills
- Ability to multi-task and stay organized in a busy setting
- Availability to work flexible hours including evenings and weekends
Job Qualifications
- Positive, charismatic, and friendly team player
- Personable, outgoing, and enjoys interacting with people
- Excellent communication skills
- Ability to work well in a fast-paced environment
- Experience in hospitality or customer service preferred
Job Duties
- Set the energy and vibe for every guest entering our venue
- Create a positive and memorable environment for both incoming and outgoing guests
- Answer phone inquiries about reservations and special events in a professional and helpful manner
- Conduct seating and guest flow while communicating with the team to ensure a smooth guest transition from concierge stand to table
- Be genuine, honest, attentive, and empathetic with guests while always being mindful of how you can go the extra mile to improve their experience
Job Criteria
Experience
No experience required
Job Location
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