Concierge/Front Desk/Receptionist

Sharon Heights Golf & Country Club, located just off Highway 280 in Menlo Park, California, is renowned as one of the premier private golf and country clubs in the United States. Since its establishment in 1962, Sharon Heights has built a proud tradition of offering an exceptional environment featuring exquisite dining, impeccable service, and a memorable experience tailored to its members and guests. The club's commitment to excellence is reflected through its well-maintained golf courses, elegant facilities, and a welcoming community atmosphere that fosters social interaction and sporting enjoyment.

Sharon Heights Golf & Country Club is seeking a dedicated Concierge to serve as the primary point of contact for members and guests. This role is essential in ensuring a remarkable club experience by providing warm hospitality, answering inquiries, coordinating services, and assisting with a variety of administrative and event-related tasks. The Concierge acts as a professional representative who embodies the club's values and commitment to superior service. The position offers full-time employment with a supportive work environment, inclusive of numerous benefits such as meals provided Tuesday through Sunday, a scholarship program for education or tuition assistance, comprehensive health benefits including medical, dental, and vision coverage, paid time off, holiday bonuses, and access to a 401(k) plan after three months of employment.

Responsibilities include answering incoming calls courteously and professionally, managing the main entrance gate inquiries, accurately taking phone messages, and effectively handling member questions and concerns with prompt and attentive responses. The Concierge also liaises between club members and staff to ensure seamless communication and up-to-date knowledge of club happenings. Additional duties involve maintaining an organized, clean, and safe workspace, assisting with website updates, managing restaurant reservations, printing and updating menus, creating event flyers and signage, managing event registrations, and supporting special projects and departmental operations. The position requires proficiency in managing office supplies, designing documents, and coordinating room rentals across various club facilities.

The ideal candidate possesses a high school diploma or GED, with a minimum of one year of experience in office management or administration, as well as hospitality experience. Strong skills in Microsoft Office, basic photography and video editing, excellent written and verbal communication, organization, and attention to detail are crucial. Creativity and proficiency in Canva, combined with an outgoing personality and comfort in interacting with people, are highly valued. The work environment is a professional office setting requiring standard office equipment use, including computers, phones, and photocopiers, alongside sitting for extended periods and manual dexterity for repetitive tasks.

This full-time position involves regular scheduled hours with flexibility for occasional work beyond normal business hours, including holidays and weekends. Sharon Heights Golf & Country Club is an equal opportunity employer, pledging a workplace free from discrimination and committed to diversity in its hiring practices. This role presents a unique chance to contribute to a prestigious club that balances tradition with innovative service and community involvement, fostering employee growth with programs like educational scholarships and comprehensive benefits. If you are passionate about delivering outstanding hospitality in a sophisticated club environment, the Concierge position at Sharon Heights offers a fulfilling career pathway.