Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
workplace wellness programs
Career development opportunities
Job Description
The hiring establishment is a distinguished senior living community dedicated to enriching the lives of older adults by fostering a warm, welcoming, and thriving environment. This community places a strong emphasis on resident experience, teamwork, and operational excellence. With a focus on compassionate care and personalized attention, the organization seeks to ensure that every resident enjoys a high quality of life through engaging activities, excellent customer service, and a supportive community atmosphere. This company operates in the senior living sector and values innovative and attentive team members who contribute positively to the residents' well-being and satisfy their families' needs.
<... Show More
<... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or senior living environment preferred
- Strong interpersonal and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Basic computer skills including familiarity with scheduling software
- Availability to work flexible hours including weekends and holidays
- Ability to maintain confidentiality and professionalism at all times
Job Qualifications
- Possess a genuine heart and passion for impacting older adults and improving quality of life for all people
- Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task
- prioritize projects and objectives
- Excellent oral communication skills
- Innovative and creative self-starter
- Ability to identify and resolve problems in a timely manner
- Ability to navigate difficult or emotional resident, family member and team member issues
Job Duties
- Watch call times/lights and inform experience team when appropriate
- When a resident concern is brought to you, listen, empathize but never validate
- ensure concern gets to the right person
- Go to person for resident and family questions
- Keeper of the Salon and visitation schedule
- Emergency Preparedness binders are up to date
- Build organic relationships and make community experiences as positive as possible
- Create and maintain an atmosphere of warmth, optimism, and interest in the needs and desires of others
- Get to know others by name and by using FRAME to better understand history and preferences
- Focus on problem solving, maintain confidentiality, seek first to understand then to be understood
- Ferociously guard relationships
- Be an activities promoter, get residents and families excited for activities for the day
- Help where needed
- Get to know the team members in Convivium, Resident Experience, Social Network, Property Experience and Leadership
- Guard Sales time from 9-3, no vendor visits unless scheduled
- COVID Deputy (check temps, ensure handwashing, sanitize packages etc.)
- Abide by current visitation guidelines
- Family Visit Scheduler
- Ensure that everyone signs in, experience team is notified when residents are leaving/returning
- Greet every guest with sincerity and enthusiasm
- Be a positive role model and community representative
- Be a multi-tasking pro - problem solve
- Submit work orders into TELs
- 5 star review collector
- Receive Thrive Guests and act as a liaison for the team and others
- Create key fobs and essentials for new residents and team members as needed
- Assist with processing of incoming information (applicant, resident etc.)
- Receive, separate and distribute incoming and outgoing mail/packages
- Maintain appearance, fragrance, peace and pace that is professional
- Know the layout of the community to easily direct guests to their designated location
- Keep front desk, foyer and entry area clean and tidy always
- Can they hear you smile
- Be so kind they can't ignore you
- Answer by the 3rd ring
- "It's a great day to Thrive, we are so happy you called"
- No one goes to voicemail
- Deep knowing
- Book tours using Calendly
- Use tour tree and phone tree
- Welcome signs prepared
- Red carpet ready
- Assist First Impressions Director with orders, receipts, and other necessary paperwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter