Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for providing world-class experiences at its destinations around the world. A flagship of its brand, Caesars Palace, is a premier luxury hotel and casino located on the Las Vegas Strip, famous for exceptional service, luxurious accommodations, vibrant entertainment, and gourmet dining. Located in the heart of Las Vegas, Caesars Palace exudes an atmosphere of elegance and excitement, attracting guests from every corner of the globe who seek a uniquely memorable stay. This iconic property continues to elevate the standard of guest experiences by offering an array... Show More
Job Requirements
- Must be at least 18 years of age
- Able to push a bell cart and lift up to 35 pounds
- Able to stand and walk up to 8 hours a day, including outdoors
- Ability to stoop, bend up to 4 hours a day
- Ability to climb ladders and stairs
- Must complete all required training and ongoing coaching
- Ability to work weekends, nights and holidays
- Maintains professional demeanor under fast-paced, high-pressure situations
- Ability to multi-task effectively and interact courteously with guests
- Must comply with uniform guidelines and maintain neat appearance
Job Qualifications
- High school diploma or equivalent work experience
- One year of experience in a guest service role within a luxury hotel environment
- Excellent verbal and written communication skills
- Knowledge of Les Clefs d'Or membership, Forbes Five Star and AAA Five Diamond standards preferred
- Multilingual abilities preferred
- Proficient in Microsoft Office including word, excel, and power point
- Experience in hotel, retail or restaurant customer service
Job Duties
- Provide personalized guest service and create unique guest experiences
- Coordinate dining, entertainment, spa and salon treatments, cabana reservations, transportation, and tour excursions
- Accurately complete all guest reservations
- Promote Caesars brand and Caesars Palace amenities through suggestive cross-selling and upselling
- Serve as liaison across property and brand, establishing vendor and venue relationships
- Anticipate guest needs proactively with ethical standards, resourcefulness, and professionalism
- Utilize service systems including Open Table, LMS, CMS and Special Event Plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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