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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.35
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Employee assistance program
401(k) retirement plan
Flexible spending account
Health savings account
paid leave
Disability insurance
Mental Health Resources
Fertility benefits
Charitable donation matching
Learning and training programs
Tuition Reimbursement
Internal advancement opportunities
Job Description
Related Management Company (RMC) is a prominent subsidiary of Related Companies, renowned for being a premier owner and operator of real estate across multiple states and Washington, D.C. The company manages hundreds of properties encompassing workforce, market-rate, and luxury housing. RMC is dedicated to setting the standard in property management with an emphasis on sustainability, as many of their new developments are designed to meet or exceed LEED Silver certification. This commitment to excellence is reflected in their focus on exceptional service, innovative design, and fostering thriving communities. RMC’s culture encourages bold thinking, entrepreneurial spirits, internal mobility, and leadership development,... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience in hospitality, customer service, or luxury properties
- Ability to lift up to 50 lbs
- Ability to stand for long periods
- Proficiency with basic digital tools including logging systems, CRM platforms, email, and MS Office
- Composed and professional attitude
- Excellent customer service skills
Job Qualifications
- High school diploma or equivalent
- 1-3 years of experience in hospitality, customer service, or luxury properties is a plus
- Proficiency with basic digital tools including logging systems, CRM platforms, emails, and MS Office
- Passion for excellent service and maintaining a professional attitude
- Strong communication and interpersonal skills
- Ability to work well under pressure and handle emergency situations calmly
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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