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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Uniform allowance
Job Description
Related Management Company (RMC) is a prestigious subsidiary of Related Companies, renowned for its extensive portfolio in the real estate sector. As a premier owner and operator, RMC manages hundreds of properties across various states including Washington, D.C. The company specializes in workforce, market-rate, and luxury housing, consistently raising the bar by integrating sustainability practices. Many of their innovative developments aim for LEED Silver certification or higher, underscoring their commitment to environmental responsibility. At RMC, the emphasis is placed on exceptional service delivery, innovative architectural design, and fostering vibrant communities that residents can proudly call home.
RMC i... Show More
RMC i... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience in hospitality, customer service, or related field preferred
- Ability to use digital logging systems and CRM platforms
- Capability to lift up to 50 lbs and stand for extended periods
- Strong communication and interpersonal skills
- Calmness and professionalism in emergency and fast-paced situations
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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