Concierge - Weekends

Silver Spring, MD, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

safe work environment

Employee Discounts

Job Description

Victory Housing, Inc. is a dedicated organization committed to enriching the lives of residents through compassionate and professional housing and support services. With a deep-rooted mission to provide safe, secure, and supportive living environments, Victory Housing focuses on adhering to all established policies, regulations, and guidelines at the county, state, and federal levels, including those set by DOH, CDC, CMS, and OSHA. By prioritizing its Mission Statement, the organization ensures that every decision and action aligns with its core values and objectives, fostering community trust and safety.

The Receptionist role at Victory Housing, Inc. is pivotal in upholding the organization... Show More

Job Requirements

High school diploma or equivalent
Completion of all required training including COMAR 10.07.14 and HIPAA
Ability to implement infection control protocols
Experience in handling multi-line telephone systems
Excellent communication skills
Ability to maintain a safe and secure environment
Must be able to stand or sit for extended periods
Ability to work flexible hours as needed
Reliable and punctual
Ability to perform multiple tasks simultaneously

Job Qualifications

High school diploma or equivalent
Experience in customer service or reception role preferred
Knowledge of office management and basic administrative procedures
Familiarity with health and safety regulations preferred
Ability to use office equipment and computer software proficiently
Strong communication and interpersonal skills
Ability to follow instruction and work within established protocols
Organizational skills and attention to detail
Ability to maintain confidentiality and professionalism

Job Duties

Ensure that the attainment of Victory Housing, Inc, Mission Statement takes precedence over all decisions and actions
Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including by limited to DOH, CDC, CMS and OSHA
Implement universal precautions and infectious disease control protocols wearing assigned PPE appropriately
Complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules
Answer and transfer all incoming calls in a courteous and professional manner, taking messages and providing information
Handle and route all incoming calls within three rings using proper telephone etiquette
Communicate all phone messages clearly and deliver materials promptly
Monitor entry and departure of guests, residents, and vendors maintaining a safe and secure environment
Screen all visitors per infectious disease control protocols to enter the community
Greet, identify and visit with all guests and scheduled appointments offering beverage refreshments
Refer all marketing inquiries to Executive Director and complete Inquiry Sheet if unavailable
Mail community brochures upon request and assist with bulk or direct mails
Maintain supply of brochure packets and request collateral materials as directed
Assist with office functions such as word processing support
Distribute mail throughout home and assist in preparing outgoing mail
Maintain appropriate forms for files
Assist with activities and redirect disoriented Residents as needed
Maintain neat and tidy reception area including fresh flowers
Coordinate use of common usage area for events and meetings
Assist in maintaining appointment notebooks
Assist job applicants
Assure community directions are available at desk
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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