Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Job Description
Sunrise Senior Living is a leading provider of senior living solutions, recognized for its commitment to creating vibrant, supportive communities where residents can thrive. Having earned the Great Place to Work certification multiple times, Sunrise Senior Living prides itself on fostering a workplace culture centered around respect, compassion, and excellence in service. The company operates numerous communities across various locations, offering personalized care and enriching experiences tailored to the needs of seniors. At Sunrise Senior Living, team members have the unique opportunity to use their skills to support residents in living longer, healthier, and happier lives while developing meaningful relationships... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new applications
- Compliance with safety procedures including Personal Protective Equipment use
- Ability to handle multiple priorities
- Strong communication skills
- Organizational and time management skills
- Accurate record keeping
- Good judgment and problem-solving abilities
- Agreement to complete and pass a drug test
- Willingness to comply with testing requirements such as tuberculosis test and physical evaluation
- Covid-19 and Influenza vaccination as mandated by law
- If applicable, signing the Driver job description and understanding safety duties when driving a Sunrise vehicle
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications quickly
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record-keeping skills
- Good judgment, problem solving, and decision-making skills
- Experience working in a team environment
- Commitment to principles of service and team member credo
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
- Perform other administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements
- Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
- Champion the Safe Leaving Program by partnering with Community Leadership to ensure resident safety while meeting Sunrise service standards
- Respond to emergencies as indicated in Sunrise's policies and procedures
- Ensure all guests and residents appropriately sign themselves in and out
- Maintain a high-risk elopement list with photograph at front desk
- Maintain heightened awareness of the entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and process money in accordance with internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by Business Office Coordinator or Business Manager/Controller
- Assist the Business Office Coordinator/HR Designee with recruitment process by performing computer data entry tasks and other general administrative duties as assigned
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a member of a team and committed to working toward team goals
- Demonstrate in daily interactions with others, the Team Member Credo
- Commit to serving residents and guests through Principles of Service
- Contribute in overall engagement programs and processes including participating in team member engagement survey and improvement planning workshops
- Attend regular team meetings like Town Hall, Department Team Meetings, and others as directed
- Maintain compliance in assigned required training and all training required by state/province or regulating authorities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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