Concierge, Weekend Shift-MC 9a-7p Saturdays and Sundays
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.00 - $19.50
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
Sunshine Retirement Living is a respected and compassionate senior living community dedicated to providing an inclusive, safe, and engaging environment for its residents. Known for fostering a culture of respect and care, Sunshine Retirement Living embraces diversity among its residents, employees, and guests to ensure everyone feels valued and supported. The community is committed to maintaining high standards of professionalism and customer service while promoting resident advocacy and well-being. As a leader in senior care, the establishment continually adapts to meet the evolving needs of its community through a collaborative and supportive team atmosphere, incorporating best practices and compliance with regulatory standards.
The Concierge, Day Shift position at Sunshine Retirement Living is an hourly, non-exempt role that plays a crucial part in maintaining the welcoming and secure atmosphere of the community during daytime hours. Reporting directly to the Executive Director or Business Office Administrator, the concierge staffs the reception desk, managing various communication and security systems, and serves as a vital point of contact for residents, guests, and staff. This role requires someone with excellent customer service skills, strong organizational abilities, and the capacity to remain calm and effective in emergency situations. The concierge is responsible for monitoring telephone, fax, resident call systems, and exit alarms while performing clerical and administrative duties, ensuring smooth daily operations within the community. They also provide direct assistance by greeting visitors, assisting residents, managing meal counts, and maintaining a clean and safe environment.
This position demands a high level of professionalism, confidentiality, and teamwork, with a willingness to assist in both routine and unexpected tasks to ensure a positive resident experience. Candidates should be capable of effective communication in English, have the ability to work independently and as part of a collaborative team, and be prepared for various physical demands, including frequent walking for security checks. Previous experience with multi-line phone systems and relevant computer applications is preferred. In addition, the concierge plays an integral role in emergency response, including notifying local authorities and management when urgent situations arise.
Sunshine Retirement Living is committed to fair pay practices with no requests for salary history during hiring to ensure equity. This role provides an opportunity to join a caring team dedicated to enhancing the lives of seniors by serving as the friendly face and communication hub of the community, contributing to an environment where residents feel safe, respected, and valued.
The Concierge, Day Shift position at Sunshine Retirement Living is an hourly, non-exempt role that plays a crucial part in maintaining the welcoming and secure atmosphere of the community during daytime hours. Reporting directly to the Executive Director or Business Office Administrator, the concierge staffs the reception desk, managing various communication and security systems, and serves as a vital point of contact for residents, guests, and staff. This role requires someone with excellent customer service skills, strong organizational abilities, and the capacity to remain calm and effective in emergency situations. The concierge is responsible for monitoring telephone, fax, resident call systems, and exit alarms while performing clerical and administrative duties, ensuring smooth daily operations within the community. They also provide direct assistance by greeting visitors, assisting residents, managing meal counts, and maintaining a clean and safe environment.
This position demands a high level of professionalism, confidentiality, and teamwork, with a willingness to assist in both routine and unexpected tasks to ensure a positive resident experience. Candidates should be capable of effective communication in English, have the ability to work independently and as part of a collaborative team, and be prepared for various physical demands, including frequent walking for security checks. Previous experience with multi-line phone systems and relevant computer applications is preferred. In addition, the concierge plays an integral role in emergency response, including notifying local authorities and management when urgent situations arise.
Sunshine Retirement Living is committed to fair pay practices with no requests for salary history during hiring to ensure equity. This role provides an opportunity to join a caring team dedicated to enhancing the lives of seniors by serving as the friendly face and communication hub of the community, contributing to an environment where residents feel safe, respected, and valued.
Job Requirements
- Must be 18 years of age
- ability to work with little supervision and maintain a high level of performance and customer service
- demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
- meet state related requirements if applicable
- ability to work in a team setting and be a team player
- maintain a positive, respectful, and professional approach with coworkers and residents
- ability to keep all business and operations information confidential
- possess organizational skills and ability to problem solve
- possess excellent customer service and public relations skills
- ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
- ability to periodically move about on foot in the community to perform security checks and assist residents
- experience in computer use and relevant software applications preferred
- experience with or the ability to use multi-line telephone system
- satisfactorily pass criminal record clearance, health screening and TB clearance if applicable
Job Qualifications
- Must be 18 years of age
- ability to communicate effectively in English both verbally and in writing
- demonstrated excellent customer service and public relations skills
- ability to work with little supervision and maintain high performance
- ability to work well in a team setting
- possess organizational skills and problem-solving ability
- experience in computer use and relevant software applications preferred
- ability to use multi-line telephone systems
- ability to meet state related requirements if applicable
- ability to maintain certifications such as First Aid if required
- ability to maintain confidentiality of business and personal information
- ability to work under time constraints while adhering to policies and standards
Job Duties
- Staff the reception desk continuously during assigned period
- arrange coverage of reception desk during break and lunch periods
- graciously greet all visitors and politely assist them as necessary
- politely assist residents and guests as necessary or contact appropriate employee to provide assistance
- maintain detailed resident and guest register, daily communication log entry, and complete daily checklist log
- notify staff if resident is being taken out of the building
- monitor front door to ensure residents do not exit without supervision
- maintain a clean and safe workspace, community entrance, lobby, and hydration station
- prepare refreshments and pour coffee during mealtimes as needed
- sort and direct mail to managers, residents, or forwarding to family
- help organize guest meal counts and record coupons or payment from residents
- promptly answer telephone and direct communications
- monitor fax machine
- monitor and respond to resident call and exit alarm systems and handle emergencies
- perform clerical duties as directed
- notify Maintenance Department of requests and perform maintenance duties as necessary
- maintain inventory control for office supplies and notify manager of needs
- perform simple maintenance of office equipment
- represent the community in a professional, courteous, friendly manner
- perform other duties as assigned by supervisor
Job Criteria
Experience
No experience required
Job Location
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