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Concierge - The Waverly

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $22.00 - $26.00
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Benefits

Competitive medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Generous Paid Time Off
Onsite housing discounts
401(k) plan with Company Match
Paid parental leave
Employee assistance program

Job Description

Greystar is a leading, fully integrated global real estate company with expertise spanning property management, investment management, development, and construction services focused on institutional-quality rental housing. Established in 1993 by Bob Faith, Greystar has its headquarters in Charleston, South Carolina, and operates across nearly 250 markets worldwide, including locations in North America, Europe, South America, and the Asia-Pacific region. As the largest operator of apartments in the United States, Greystar manages and operates over $300 billion in real estate assets and oversees more than 1,000,000 units and beds globally. The company also handles a substantial institutional investment management platform with... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in a customer service or residential community role preferred
  • Strong verbal and written communication skills
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Physical ability to stand, walk, sit for extended periods, and lift up to 25 pounds independently
  • Willingness to work in various weather conditions
  • Ability to travel occasionally for training or to support other properties
  • Basic computer literacy
  • Commitment to providing excellent resident service

Job Qualifications

  • High school diploma or equivalent
  • Proven experience in customer service or resident services preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time efficiently
  • Familiarity with local area resources and vendor relationships
  • Proficiency in basic computer applications and phone systems
  • Ability to maintain confidentiality and handle sensitive information professionally

Job Duties

  • Greet prospects and residents entering the office or leasing area and ensure their comfort while waiting
  • Answer phone calls, route calls to appropriate team members, and assist with completed service request callbacks
  • Maintain the guest suite schedule ensuring payment and cleanliness upon guest arrival
  • Manage and coordinate loading dock and elevator schedules for move-ins and move-outs
  • Ensure clubhouse amenities are in tour-ready condition before opening each day
  • Manage all package deliveries, document arrivals, and notify residents within 24 hours
  • Maintain tracking logs for equipment rentals, dry cleaning services, and other community-provided services
  • Assist in scheduling, planning, and organizing resident activities and programs
  • Keep detailed information on local restaurants, shops, delivery services, and maintain relationships with concierge vendors

Job Location

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