Concierge - The Lodge (Part Time)

Pebble Beach Company, located in the picturesque Pebble Beach area of California's Monterey Peninsula, is a prestigious hospitality and recreational business renowned for its luxury resort offerings and world-class golf courses. Established over a century ago, the company has cultivated a unique blend of rich tradition and exceptional service excellence that continues to attract a diverse clientele including families, celebrities, world travelers, and locals. The company's portfolio includes iconic properties such as The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero at Pebble Beach. In addition, it operates some of the most celebrated golf courses worldwide, including Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and The Hay. Beyond accommodation and golfing, Pebble Beach Company is also known for hosting premier events like the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine, and PURE Insurance Championship Impacting First Tee, enhancing its reputation as a world-class destination.

The role of Concierge at Pebble Beach Company plays a critical part in crafting and facilitating a memorable guest experience. The Concierge serves as the initial and ongoing point of contact for guests, ensuring their arrival is handled smoothly and all their needs are anticipated and addressed throughout their stay. This position involves working closely with guests in advance and during their visit, managing a variety of booking requests that include dining reservations, spa treatments, golf outings, tours, transportation, and other guest activities. The Concierge must work efficiently in a fast-paced and physically demanding environment, making expert recommendations utilizing extensive knowledge of the resort and the Monterey Peninsula to create personalized experiences that align with Pebble Beach Company's mission: "to exceed the guest's expectation by providing a once in a lifetime experience, every time." This individual will balance numerous tasks simultaneously while maintaining impeccable attention to detail and professionalism. The role requires excellent communication skills, both oral and written, along with basic clerical abilities to support guest business needs. A minimum of three years of guest service experience on the Monterey Peninsula is required, alongside the ability to work flexible hours including weekends and holidays. The company values team orientation, resilience in stressful situations, and a passion for service excellence in its Concierge team. This position offers competitive pay starting at $17.90 per hour plus service charges, along with a comprehensive benefits package and opportunities for career growth within the organization.