Concierge Temporary Full-Time Grand Rapids

Best Upon Request Corporate, Inc. (BEST) is a nationally recognized concierge service provider headquartered in Cincinnati, Ohio. The company has earned the Great Place to Work certification for eight consecutive years, underscoring its commitment to fostering a positive workplace culture. As a values-driven organization, BEST focuses on creating life-enriching experiences for its clients, customers, team members, and the broader community. The company offers concierge services as an employee benefit and as a patient amenity, serving a wide array of industries such as finance, technology, insurance, consulting, manufacturing, distribution, and healthcare. This diversity highlights BEST’s adaptability and expertise in managing non-clinical needs and improving organizational culture through reducing employee stress and enhancing patient experience.

BEST understands that its greatest asset is its people, which is why it provides comprehensive total rewards aimed at well-being. The company champion’s a high-trust, collaborative environment where employees can thrive and contribute meaningfully to the organization’s success. It’s within this dynamic and supportive environment that the Concierge On-Call position exists. This 40-hour per week role, with shift hours from 8 AM to 5 PM, Monday through Friday, offers an anticipated start in mid-July, providing an opportunity for a motivated professional to join a national leader in concierge services.

The Concierge On-Call plays a pivotal role in supporting the employees of BEST’s clients by proactively anticipating their needs and efficiently responding to incoming requests. The primary goal of the role is to deliver exemplary customer service by fulfilling a variety of tasks such as running errands, coordinating vehicle services, planning events, and facilitating shipping needs. This position is held accountable for accurately capturing all service activities within BEST’s service management platform and actively marketing services and promotions to customers. Living out the core values of trustworthiness, compassion, resourcefulness, and a relentless focus on results is essential to success in this role.

As the Concierge On-Call, the individual must exhibit strong interpersonal skills to handle dynamic customer situations with poise, tact, and professionalism. Self-motivation is key, as the role requires engaging with customers proactively and managing multiple service requests effectively. Attention to detail and commitment to accuracy are fundamental attributes to ensure service requests are fulfilled precisely and on time. The ideal candidate possesses excellent verbal and written communication skills, is creative and solutions-oriented, and exhibits authenticity and transparency in all interactions.

Physical capabilities are also necessary, as the role involves the ability to stand, sit, and walk for extended periods and occasionally move, lift, carry, push, or pull objects weighing up to 50 pounds. Candidates must have a valid driver’s license, reliable transportation, and maintain required vehicle insurance coverage. Furthermore, the ability to pass a background check and drug screen is mandatory.

Joining BEST as a Concierge On-Call means becoming part of a committed, values-based team dedicated to enhancing the daily lives of their clients’ employees and patients through exceptional concierge services. This role not only offers the opportunity to contribute to an innovative service model but also to grow within a company that values its employees and promotes a supportive, people-first culture.