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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Professional Development
collaborative work environment
flexible schedules
Job Description
zizzl is a dynamic and rapidly growing company committed to delivering exceptional service through authentic hospitality, dependable excellence, and optimistic energy. As a young and innovative organization, zizzl places a strong emphasis on collaboration, open communication, and continuous professional development. The company fosters a high-performance environment where employees are encouraged to be proactive, detail-oriented, and take full ownership of their responsibilities. zizzl operates with a member-first mindset, ensuring that all interactions uphold the highest standards of customer satisfaction and service quality. The Concierge Team Specialist role is central to this commitment, acting as the front line of the zizzl member... Show More
Job Requirements
- Candidate must demonstrate zizzl's core values of authentic hospitality, dependable excellence, and optimistic energy in past, present and future interactions with colleagues, clients, and partners
- Candidate must show willingness to pitch in as zizzl is a young and growing company
- Candidate must have achievements that reflect grit, courage, and excellence
- Candidate must have experience working in a high-performance, open, and collaborative environment with a constant stream of honest communication, productive conflict, change, innovation, and iteration
- Candidate must have strong time-management, multi-tasking, and written/verbal communication skills
- Candidate must be experienced with Microsoft Excel and demonstrate analytical problem-solving skills
- Candidate must be proficient in Microsoft products including Outlook, Word, and PowerPoint
- Candidate must maintain a positive and professional attitude at all times
- Candidate must be able to provide personalized engaging interactions with internal and external resources
Job Qualifications
- Demonstrated commitment to zizzl's core values of authentic hospitality, dependable excellence, and optimistic energy
- Experience demonstrating grit, courage, and excellence
- Desire to work in a high-performance, open, and collaborative environment
- Strong time-management and multi-tasking skills
- Proficient with Microsoft Excel, Outlook, Word, and PowerPoint
- Ability to maintain a positive and professional attitude at all times
- Excellent written and verbal communication skills
Job Duties
- Manage day-to-day relationships with members including open items logs and issue resolution
- Proactively monitor benefit and technology administration processes to ensure accuracy and mitigate downstream issues
- Respond quickly and accurately to system questions
- Ensure client satisfaction by providing excellent service resulting in consistent high Net Promoter Scores
- Follow up and return calls to members if calls are missed in a timely and effective manner
- See all member inquiries to completion by phone or email
- Record and track all member calls for quality and training purposes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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