Concierge Team Specialist

zizzl is a dynamic and rapidly growing company committed to delivering exceptional service through authentic hospitality, dependable excellence, and optimistic energy. As a young and innovative organization, zizzl places a strong emphasis on collaboration, open communication, and continuous professional development. The company fosters a high-performance environment where employees are encouraged to be proactive, detail-oriented, and take full ownership of their responsibilities. zizzl operates with a member-first mindset, ensuring that all interactions uphold the highest standards of customer satisfaction and service quality. The Concierge Team Specialist role is central to this commitment, acting as the front line of the zizzl member experience. This position demands strong technical abilities along with excellent communication and problem-solving skills to address member inquiries efficiently across multiple channels including phone, email, and ticketing systems. The Concierge Team Specialist is responsible for managing daily relationships with members by maintaining open issue logs and ensuring timely resolutions, thus directly contributing to high Net Promoter Scores and overall client satisfaction. This role involves monitoring benefit and technology administration processes to prevent issues before they arise, responding promptly to system-related questions, and accurately documenting all member interactions for quality assurance and training purposes. The specialist also collaborates across various teams within zizzl to support multiple projects, contributing to system testing and application field mapping among other tasks. Employees in this role will actively engage in company-sponsored professional development initiatives designed to enhance their expertise and job performance. The work schedule consists of 8-hour shifts, typically from 8am to 4:30pm or 8:30am to 5pm CT, Monday through Friday. During peak periods such as the Open Enrollment season in late November to early December, the call center extends its hours until 8pm CT, and shift times may adjust accordingly to accommodate this demand. zizzl values grit, courage, and excellence and expects its Concierge Team Specialist to embody these principles, demonstrating a willingness to pitch in, maintain a positive professional attitude, and thrive in a fast-paced, team-driven environment where change and innovation are constant. This role is ideal for candidates who are motivated by a challenge and eager to contribute meaningfully to a company that values honest communication, productive conflict, and iterative improvement.