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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
team-oriented culture
stable work schedule
Employee assistance program
Job Description
Zizzl is a dynamic company focused on delivering exceptional member experiences through its dedicated concierge support team. As a technology-driven organization, Zizzl specializes in offering innovative solutions that streamline benefits and technology administration for its members. The company prides itself on fostering a collaborative, fast-paced, and team-oriented culture that prioritizes proactive problem-solving and personalized service. With a strong commitment to excellence, Zizzl ensures that every interaction with its members is handled efficiently, accurately, and with the utmost care, reinforcing its reputation for high-quality service delivery and client satisfaction. The Concierge Team Specialist role is vital as the front line of... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or call center environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Proficient in using computers and various software applications
- Availability to work 8-hour shifts during regular hours and some extended shifts during peak periods
- Strong organizational skills
- Detail-oriented mindset
- Reliable and punctual
Job Qualifications
- High school diploma or equivalent
- Previous customer service or call center experience preferred
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Proficient with technology and quick to learn new systems
- Problem-solving skills with attention to detail
- Team player with a proactive approach to work
- Ability to work flexible hours during peak periods
Job Duties
- Manage day-to-day relationships with members including open items logs and issue resolution
- Proactively monitor benefit and technology administration processes to ensure accuracy and mitigate downstream issues
- Respond quickly and accurately to system questions
- Ensure client satisfaction by providing excellent service resulting in consistent high Net Promoter Scores
- Follow up and return calls to members if calls are missed in a timely and effective manner
- See all member inquiries to completion by phone or by email
- Record and track all member calls for quality and training purposes
- Successfully partner with various members of the Zizzl organization across multiple projects and teams
- Know and continually build knowledge about our products and technology
- Actively participate in Zizzl sponsored professional development and training initiatives
- Assist with project work as assigned including application field mapping and system testing
- Proactively seek out opportunities for efficiency and accuracy in daily tasks
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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