Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Job Description
The employer is a healthcare establishment operating a hospital network with a comprehensive telecommunications department responsible for providing round-the-clock communication services. This department plays a crucial role in connecting patients, medical staff, and various hospital units through the efficient management of switchboard operations, paging systems, and patient monitoring. The telecommunications team supports critical internal communication that ensures timely responses to hospital codes, trauma alerts, and alarm activities, which are vital to patient care and hospital safety. The facility is committed to high standards of customer service, operational excellence, and adherence to organizational policies that align with the hospital's mission and... Show More
Job Requirements
- Must be 18 or older
- ability to pass a criminal background check
- maintain uniform standards
- maintain a professional and polite manner
- adhere to attendance policy
- previous telephone or switchboard experience preferred
- basic understanding of medical terminology
- strong customer service skills
Job Qualifications
- High school diploma or equivalent education
- entry level experience
- proficient in English verbally and written
- ability to train to meet organizational standards
- strong customer service skills
- basic understanding of medical terminology preferred
- previous telephone, switchboard, or ACD experience preferred
Job Duties
- Receive and process calls daily for the hospital network
- operate AMCOM paging software system to manage paging, message retrieval, physician registry, and overhead paging
- initiate and oversee after-hours on-call schedule for hospital network and specific locations
- maintain sleep room schedules for medical staff and locate staff as necessary
- call operating room and recovery nurses for emergency surgical cases
- monitor and respond to all hospital activated codes and alarms including trauma, resuscitation, disaster alerts, missing persons, emergency exits, medical gases, radiation, blood bank, security alarms, and hold-up alarms
- notify essential personnel, security, and 911 emergency services as needed
- perform daily tests of trauma and paging systems and document responses
- handle all in-patient information calls and update patient registers for accuracy
- control patient room telephone on/off activity
- restrict or unrestrict hospital telephones as necessary
- distribute pagers, patient room telephones, TTY equipment, batteries, directories, and conference room speakerphones
- assist staff with international calling and faxing
- institute emergency backup procedures during system failure
- apply practical listening skills and courtesy when interacting with physicians, patients, family members, visitors, and hospital personnel
- diffuse irate patient calls
- demonstrate flexibility and team support to cover alternate shifts and holiday schedules
- report to work during inclement weather conditions
- incorporate hospital and medical center guiding principles, policies, mission statements, and goals into daily activities
- comply with behavioral expectations of department, hospital network, and medical centers
- maintain courteous and effective interactions with colleagues and patients
- demonstrate commitment to customer service standards
- participate in departmental and interdepartmental quality improvement activities
- complete mandatory education modules
- understand job description, performance expectations, and competency assessments
- perform other duties as needed or directed to meet department's needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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