Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
About:
The hiring establishment is a hospital network that provides comprehensive healthcare services to a broad community, operating 24/7 throughout the year. Their services include emergency care, trauma response, patient information management, and hospital-wide communication systems essential to hospital operations. They utilize advanced communication technologies and protocols to ensure smooth and responsive interactions across various hospital departments and with patients and visitors. The hospital network values efficiency, professionalism, and high standards of customer service in fulfilling its mission to deliver excellent healthcare.
The role of Telecommunications Operator is critical as it supports the hospital’s daily communication needs and emergency resp... Show More
The role of Telecommunications Operator is critical as it supports the hospital’s daily communication needs and emergency resp... Show More
Job Requirements
- You must be 18 or older to apply
- ability to pass a criminal background check
- maintain uniform standards
- maintain a professional and polite manner
- adhere to attendance policy
- previous telephone or switchboard or ACD experience preferred
- basic understanding of medical terminology
- strong customer service skills
Job Qualifications
- High school diploma or equivalent education and experience
- proficient in English verbally and written
- ability to train to meet organizational standards
- strong customer service skills
- basic understanding of medical terminology
- previous telephone or switchboard experience preferred
Job Duties
- Receive and process calls daily for the hospital network
- operate AMCOM paging software system handling approximately 2000 pages per day
- initiate and oversee after-hours on-call schedule for hospital network and specific locations
- maintain sleep room schedules for medical staff and locate staff as necessary
- call operating room and recovery room nurses for emergency surgical cases
- monitor and respond to all hospital activated codes and alarms including trauma, resuscitation, disaster alerts, and more
- notify essential personnel, security, and 911 emergency services
- perform daily tests of trauma and MET pagers and document response results
- handle all in-patient information calls
- update patient registers for accuracy
- control patient room telephone on/off activity
- restrict or unrestrict hospital telephones as necessary
- distribute new and spare pagers, patient room telephones, TTY equipment, batteries, hospital directories, and speakerphones
- assist in-house staff requiring international calling and faxing
- institute emergency backup procedures for system failures
- apply practical listening skills and courtesy in interactions
- diffuse irate patient calls when necessary
- demonstrate flexibility and team support to cover alternate shifts and holiday schedules
- report to work during inclement weather as the role is essential
- incorporate hospital and medical center guiding principles and policies into daily activities
- comply with behavioral expectations of the department
- maintain courteous and effective interactions with colleagues and patients
- demonstrate commitment to customer service standards
- participate in quality improvement activities
- complete mandatory education modules
- understand job description, performance expectations, and competency assessment
- perform other duties as directed to meet department needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter