Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $23.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Professional Development
inclusive work environment
Job Description
Caruso is a renowned luxury real estate development company recognized for creating exceptional retail, residential, and entertainment destinations across the United States. With a strong commitment to innovation, excellence, and community engagement, Caruso delivers unparalleled experiences for residents, visitors, and tenants. Each Caruso property is meticulously designed and operated to embody an elevated lifestyle, blending premier shopping, dining, and cultural experiences within beautifully crafted environments. Caruso's portfolio includes iconic locations like Palisades Village, a vibrant retail and residential neighborhood in Los Angeles that offers a unique blend of boutique shops, sought-after restaurants, and community-centric events.
The Concierge Supervisor role at Palisades Village is a pivotal guest-facing position dedicated to leading a team of Concierge Ambassadors in delivering a white-glove, five-star experience to valued residents and guests. This role demands exceptional leadership, organizational skills, and a passion for hospitality excellence. The Concierge Supervisor ensures every interaction via phone, email, and in person reflects the highest standards of service, effectively representing the Caruso brand and enhancing the overall resident and guest experience. Reporting directly to the Property Management team, the Concierge Supervisor acts as a trusted partner in supporting operational functions, coordinating with multiple property departments, and facilitating seamless service delivery across the property.
This position requires a proactive, detail-oriented individual capable of managing a dynamic workload while maintaining composure and professionalism under pressure. The Concierge Supervisor will utilize their extensive knowledge of the Los Angeles hospitality landscape—including cultural institutions, entertainment venues, and dining options—to provide expert recommendations and curate personalized experiences for guests and residents. They also foster positive relationships with retail tenants, local businesses, and community partners to enhance service offerings and exclusive programming such as the Caruso Signature enrollment.
Key responsibilities include overseeing the Concierge team’s daily operations, ensuring adherence to uniform standards, managing administrative duties such as reporting, payroll, and deposit reconciliation, and orchestrating festive events and holiday programming that embody the spirit of the community. The ability to handle escalated guest situations with tact and professionalism is essential, as is the capacity to adapt to varied work schedules including weekends and holidays.
With a competitive hourly wage ranging from $23 to $26, this role offers the chance to be part of a respected and inclusive company culture that values innovation and diversity. Caruso promotes a workplace where every employee is welcomed, respected, and empowered to contribute their unique strengths. The company also embraces modern technology, employing AI tools to streamline hiring processes while ensuring human oversight for final decisions. The Concierge Supervisor role is ideal for a motivated leader eager to deliver superior hospitality in an upscale, dynamic environment.
The Concierge Supervisor role at Palisades Village is a pivotal guest-facing position dedicated to leading a team of Concierge Ambassadors in delivering a white-glove, five-star experience to valued residents and guests. This role demands exceptional leadership, organizational skills, and a passion for hospitality excellence. The Concierge Supervisor ensures every interaction via phone, email, and in person reflects the highest standards of service, effectively representing the Caruso brand and enhancing the overall resident and guest experience. Reporting directly to the Property Management team, the Concierge Supervisor acts as a trusted partner in supporting operational functions, coordinating with multiple property departments, and facilitating seamless service delivery across the property.
This position requires a proactive, detail-oriented individual capable of managing a dynamic workload while maintaining composure and professionalism under pressure. The Concierge Supervisor will utilize their extensive knowledge of the Los Angeles hospitality landscape—including cultural institutions, entertainment venues, and dining options—to provide expert recommendations and curate personalized experiences for guests and residents. They also foster positive relationships with retail tenants, local businesses, and community partners to enhance service offerings and exclusive programming such as the Caruso Signature enrollment.
Key responsibilities include overseeing the Concierge team’s daily operations, ensuring adherence to uniform standards, managing administrative duties such as reporting, payroll, and deposit reconciliation, and orchestrating festive events and holiday programming that embody the spirit of the community. The ability to handle escalated guest situations with tact and professionalism is essential, as is the capacity to adapt to varied work schedules including weekends and holidays.
With a competitive hourly wage ranging from $23 to $26, this role offers the chance to be part of a respected and inclusive company culture that values innovation and diversity. Caruso promotes a workplace where every employee is welcomed, respected, and empowered to contribute their unique strengths. The company also embraces modern technology, employing AI tools to streamline hiring processes while ensuring human oversight for final decisions. The Concierge Supervisor role is ideal for a motivated leader eager to deliver superior hospitality in an upscale, dynamic environment.
Job Requirements
- Minimum 3 years of experience in hospitality luxury property management or related field
- Prior supervisory or team leadership experience in a customer-facing role
- Excellent communication interpersonal and leadership skills
- Strong organizational project and time management skills
- Ability to handle escalated situations with professionalism and tact
- Self-starter with initiative positive nature and tenacious follow-up
- Ability to operate in a luxury environment paying close attention to detail
- Proficient in Microsoft Office Suite and tech-savvy
- Flexibility to work varied schedules including weekends and holidays
- Proficiency in English
Job Qualifications
- Minimum 3 years of experience in hospitality luxury property management or related field
- Prior supervisory or team leadership experience in a customer-facing role
- Excellent communication interpersonal and leadership skills with proven ability to manage and motivate a team
- Strong organizational project and time management skills with attention to detail
- Ability to handle escalated situations with professionalism and tact
- Self-starter with initiative team spirit positive nature and tenacious follow-up
- Able to operate in a luxury environment where attention to detail and providing a superb guest and resident experience is vital possess the ability to be creative flexible and think "outside the box"
- Proficient in Microsoft Office Suite and tech-savvy with ability to quickly learn and adapt to new technologies property management systems and communication platforms
- Flexibility to work varied schedules including weekends and holidays as needed
- Proficiency in English is vital as it serves as the primary language of communication
Job Duties
- Maintain thorough knowledge of the Los Angeles hospitality landscape including key attractions dining options cultural institutions and entertainment venues to provide expert recommendations
- Foster positive relationships with retail tenants service providers and community partners to facilitate seamless coordination and elevate both guest and resident services
- Partner with local businesses attractions and cultural institutions to curate personalized experiences and exclusive offerings
- Lead the Caruso Signature enrollment process communicate program benefits to tenants and guests and resolve related guest issues
- Uphold the highest standards of professionalism integrity and confidentiality in all interactions with guests residents tenants and stakeholders
- Coordinate and collaborate with various property departments to ensure cohesive guest and resident experiences
- Manage collection of guest and resident feedback and ensure timely response with proper communication to Property Management
- Develop implement and maintain operational trackers logs and reporting tools to measure service delivery identify trends and drive continuous improvement
- Manage website inquiries by monitoring incoming requests ensuring timely responses delegating tickets appropriately and overseeing resolution tracking
- Maintain operational excellence by ensuring safety and property policies are adhered to and maintaining property information logs and operational procedures
- Handle reporting performance evaluations and payroll oversight for the Concierge team
- Reconcile sales and manage daily deposits as needed including Gift Card and Special Event Deposits
- Manage holiday activities and programming including staffing coordination and execution of seasonal events such as tree lightings menorah lightings and other celebrations
- Ensure Concierge Ambassadors adhere to uniform guidelines including name tags execute uniform inventory monthly
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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