Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Part-time employment
hourly wage
Work in a scenic location
community engagement
Employee Discounts
Flexible Schedule
On-the-job training
Job Description
The Lodge at Sonoma is a distinguished hospitality establishment nestled in the heart of Sonoma, just steps away from the unique charm and historical Plaza of this beautiful town. This boutique resort prides itself on offering an authentic and nuanced experience that brings the rich history and culture of Sonoma to life. The Lodge proudly honors the centuries-old traditions of local craftspeople through hand-crafted touches embedded throughout the property, delivering guests an immersive experience that celebrates craft, quality, and local heritage. The programming at The Lodge emphasizes the thoughtful process behind the products and experiences offered, whether that be through... Show More
Job Requirements
- High school diploma or equivalent
- No prior experience required
- Mathematical aptitude suitable for cash handling
- Ability to communicate effectively in English
- Proficiency in basic computer operations and telephone use
- Capability to manage multiple tasks simultaneously
- Physical ability to stand for prolonged periods and perform light lifting up to 25 lbs
- Willingness to maintain a courteous and professional demeanor
- Ability to handle stressful and emotional customer service situations
Job Qualifications
- High school diploma or equivalent
- Knowledge of standard cash handling procedures
- Experience in customer service and dealing directly with the public
- Fluent in oral and written English
- Ability to read written communications and monochrome computer screens
- Proficiency in operating computer, calculator, and telephone keyboards
- Ability to understand and follow verbal and written instructions
- Skilled in multitasking and communicating effectively both verbally and in writing
- Ability to use tact and understanding in handling various customer service challenges
- Highly organized with attention to detail
Job Duties
- Greet and check-in arriving guests using manual and computerized methods
- Facilitate guest departures by managing check-out procedures accurately
- Calculate and post guest accounts and other financial transactions with proper cash handling
- Answer inquiries and accept reservations in person and via telephone using suggestive selling techniques
- Maintain good customer relations by providing knowledgeable responses about in-house and area events
- Operate PBX equipment to manage calls, schedule wake-up calls, and page guests
- Control cash transactions and maintain responsibility for personal bank according to hotel policy
- Maintain a friendly, cheerful, and courteous demeanor at all times
Job Qualifications
Experience
No experience required
Job Location
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