Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The Sewell Family of Companies is a well-established and respected group of automotive dealerships and service centers known for its commitment to delivering outstanding customer experiences. With a rich history of excellence in the automotive industry, Sewell has built a reputation for providing exceptional service, quality products, and a professional environment that values both customers and employees. As a company dedicated to innovation and continuous improvement, Sewell prides itself on fostering a positive workplace culture where teamwork and respect are paramount. The organization operates numerous dealership locations offering various automotive brands and related services, ensuring a comprehensive and convenient experience for all clients.
We are currently seeking a Concierge/Receptionist to join our dynamic team. This role is pivotal in creating a memorable first impression for our guests, ensuring they feel welcomed and valued from the moment they arrive. The successful candidate will demonstrate strong communication skills, accountability, and a friendly demeanor essential for providing top-notch customer service. As the face of our front desk, the concierge will be responsible for greeting guests, handling administrative duties, managing transactions, and supporting our service and parts departments with clerical tasks. This role requires someone who can manage multiple tasks efficiently while maintaining a professional appearance and attitude. The candidate must work well within a team setting and communicate clearly with both guests and staff, directly contributing to Sewell's mission of delivering exceptional service. This position operates primarily Monday through Friday, with rotating Saturdays, from 7:30 am to 6:00 pm, offering an opportunity for individuals dedicated to playing a key role in enhancing guest experiences and the overall workflow within our service departments. The role offers a fulfilling environment, where dedication and professionalism are recognized and rewarded, making it an excellent career opportunity for those passionate about customer service in the automotive industry.
We are currently seeking a Concierge/Receptionist to join our dynamic team. This role is pivotal in creating a memorable first impression for our guests, ensuring they feel welcomed and valued from the moment they arrive. The successful candidate will demonstrate strong communication skills, accountability, and a friendly demeanor essential for providing top-notch customer service. As the face of our front desk, the concierge will be responsible for greeting guests, handling administrative duties, managing transactions, and supporting our service and parts departments with clerical tasks. This role requires someone who can manage multiple tasks efficiently while maintaining a professional appearance and attitude. The candidate must work well within a team setting and communicate clearly with both guests and staff, directly contributing to Sewell's mission of delivering exceptional service. This position operates primarily Monday through Friday, with rotating Saturdays, from 7:30 am to 6:00 pm, offering an opportunity for individuals dedicated to playing a key role in enhancing guest experiences and the overall workflow within our service departments. The role offers a fulfilling environment, where dedication and professionalism are recognized and rewarded, making it an excellent career opportunity for those passionate about customer service in the automotive industry.
Job Requirements
- high school diploma or GED
- valid driver license and acceptable driving record
- background and drug screening
- ability to multitask
- outstanding customer service skills
Job Qualifications
- high school diploma or GED
- outstanding customer service skills
- ability to multitask
- valid driver license and acceptable driving record
Job Duties
- greet customers at the front desk/cashier counter in a pleasant and professional manner
- maintain a friendly and helpful attitude when answering phones
- compute customer bills
- receive customer cash, checks, and credit card payments
- record amount received
- issue accurate receipts to customers
- provide cash refunds or credit memorandums to customers for returned merchandise
- operate cash register
- reconcile cash drawer daily
- refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
- handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
- maintain and file repair orders, parts invoices, and rental forms
- list missing documents
- close all open invoices
- assist service and parts department with telephone coverage
- provide clerical and secretarial assistance to parts and service departments
- work with the department manager to keep products, services offered, their features and value, and any price changes current
- maintain professional discretion
- maintain a clean and organized work area
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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